Dylana Immink
Hobsonville,AUK
Summary
Detail-orientated individual with exceptional communication and time management skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Bunnings Warehouse
09.2023 - Current
- Assisted customers with product inquiries and provided tailored solutions to enhance satisfaction.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
Barista
Bunnings Warehouse
06.2025 - Current
- Prepared and served high-quality beverages and food items ensuring consistency and customer satisfaction.
- Operated coffee machines and equipment efficiently, maintaining cleanliness and safety standards.
- Managed inventory levels of coffee and food supplies, minimizing waste through effective stock rotation.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Adhered to strict food hygiene regulations, minimizing risk of contamination.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
NCEA Level 3 -
Hobsonville Point Secondary School
Hobsonville, NZ11-2024
Skills
- Exceptional communication
- Effective time management
- Strong attention to detail
- Excellent organization
- Friendly and outgoing
- Professional phone etiquette
- Attentive listener
- Adaptable and innovative
- Proficient in teamwork as well as solo initiatives
Timeline
Barista
Bunnings Warehouse
06.2025 - Current
Customer Service Representative
Bunnings Warehouse
09.2023 - Current
NCEA Level 3 -
Hobsonville Point Secondary School