Dylan Smith-Scherer
Upper Hutt,WGN
Summary
Driven operations professional with experience in leadership, team management, and operational delivery in fast paced environments. Skilled in coaching staff, managing complex situations, and making informed decisions to achieve results. Experienced in driving team performance, building a positive workplace culture, and delivering high-quality outcomes while prioritising the growth and wellbeing of both the team and the organisation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader Electronic Monitoring (Secondment)
Depoartment of Corrections
Upper Hutt, Wellington
08.2025 - 09.2025
- Coached and mentored staff, supporting professional growth and promoting a positive team culture.
- Managed staff through personal and behavioural challenges, maintaining team cohesion and performance standards.
- Delegated workloads effectively to optimise team productivity and ensure coverage across shifts.
- Effectively managed team workloads to ensure optimal productivity and performance
- Supported staff through stressful or complex incidents, ensuring they had opportunities to debrief and maintain resilience.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Senior Operations Adviser
Department of Corrections
Upper Hutt, Wellington
05.2024 - Current
- Provide high quality, accurate and timely advice to all stakeholders within legislative boundaries.
- Provide GPS data analysis and other relevant information requested by stakeholders within legislative rules.
- Be readily available to provide procedural guidance, support and assistance to Operations Advisers and Team Leaders.
- Take responsibility for all core 24/7 Electronic Monitoring activities
- Identified areas for process improvement and contributed to the development of enhanced monitoring procedures.
- Managing high risk incidents relating to technical, physical and emotional behaviours.
Operations Adviser - Electronic Monitoring
Department of Corrections
Upper Hutt, Wellington
08.2022 - 05.2024
- Applying a range of various technologies and software's to effectively manage offenders, analyse data sets and ensure compliance with legislation.
- Analysed data and trends from various graphs and reports to identify patterns of behaviour or potential technical issues.
- Provide advice and guidance to frontline staff on GPS data and operational practices related to electronic monitoring.
- Preparing accurate and full reports and documentation for a range of stakeholders including Police and High Courts.
- Provide GPS analysis and other relevant information requested by stakeholders within legislative rules.
- Proactively build networks and positive working relationship with both internal and external stakeholders.
Acting Senior Security Officer
New Zealand Defence Force
Pipitea, Wellington
12.2021 - 07.2022
- Responded promptly and effectively to security incidents, breaches, alarms, and emergencies.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Utilised surveillance equipment, such as cameras and sensors, to monitor activities within and around military facilities.
- Collaborate with other security personnel, law enforcement agencies, and military units to share information and coordinate efforts.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
Security Officer
New Zealand Defence Force
Wellington, Pipitea
10.2019 - 12.2021
- Documented all security-related situations and submitted in-depth reports to the security manager.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Answered and directed incoming calls using multi-line telephone system.
- Conducted regular security patrols, inspections, and checks to identify vulnerabilities or breaches.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Kept up to date on security industry trends, advancements, and best practices to continuously improve security strategies and procedures.
Skills
- Conflict resolution techniques
- Operational Planning and Coordination
- Process Improvement
- Team Leadership and Management
- Stakeholder Engagement
- Critical Thinking
- Data Analysis & Analytical Thinking
- Verbal and Written Communication
- Risk Assessment and Mitigation
- Information Gathering and Interpretation
Certification
- Full Class 1 Driver's License - 2021
References
References available upon request.
Timeline
Team Leader Electronic Monitoring (Secondment)
Depoartment of Corrections
08.2025 - 09.2025
Senior Operations Adviser
Department of Corrections
05.2024 - Current
Operations Adviser - Electronic Monitoring
Department of Corrections
08.2022 - 05.2024
Acting Senior Security Officer
New Zealand Defence Force
12.2021 - 07.2022
Security Officer
New Zealand Defence Force
10.2019 - 12.2021
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