HOK LY
Auckland,NEW LYNN
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
10
10
years of professional experience
Work History
Banking Consultant
ANZ Bank New Zealand
11.2019 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Contacted prospective clients to generate referrals such as loan, insurances and first home buying opportunity to meet customers needs and also achieve company goals
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Extended and sustained relationships with customers to maintain and grow business.
- Processed customer applications and approved loans in accordance with bank policy.
- Communicated lending decisions to customers
Senior Personal Banker
ANZ Bank New Zealand
08.2021 - 01.2022
- Cross-sold bank products and services to meet customer needs and provide options.
- Referred customers to other banking departments for specialized services.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Worked closely with management to strategise sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Service Consultant
ANZ Bank New Zealand
04.2018 - 10.2019
- Provided information about service procedures and expected timelines.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Suggested additional services to customers in order to meet upsell goals.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Discussed options with clients and determined appropriate plans.
- Documented payment details and personal information on customer accounts.
Assistant Shop Manager
Lim Chhour Supermarket
08.2013 - 08.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked incoming orders and organized new stock.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
Education
Bachelor of Commerce - Accounting And Finance
University of Auckland
Auckland, NZ09.2017
Skills
- Growth Mindset
- Possess loyalty and confidentiality towards employer and colleagues
- Speak 3 languages including: Cambodian, English and Chinese (Mandarin)
- had years of experiences with unsecured lending and 6 months with Home Lending role
- Strong Customer focused - Identify customer needs and additional needs through opening question
Accomplishments
- Awarded "Annual Star Award" Award in 2020.
Languages
Cambodian
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Professional Working
Additional Information
Referees
Rosa Kalauni
Head of ESOL Department
Papatoetoe High School
Nicholson Avenue, Papatoetoe, Auckland
Telephone: (09) 273 4086 Ext 816
Email: rokalauni@papatoetoehigh.school.nz
Priyanka Kumar
Assistant Manager (ANZ Newmarket)
Telephone: 021 638 270
Email: Priyanka.Kumar3@anz.com
Tushar Sharma
Branch Manager (ANZ Newmarket)
Telephone: 021 894 722
Timeline
Senior Personal Banker
ANZ Bank New Zealand
08.2021 - 01.2022
Banking Consultant
ANZ Bank New Zealand
11.2019 - Current
Service Consultant
ANZ Bank New Zealand
04.2018 - 10.2019
Assistant Shop Manager
Lim Chhour Supermarket
08.2013 - 08.2017
Bachelor of Commerce - Accounting And Finance
University of Auckland
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