RHEANNA ROUNTHWAITE

Working for Tinman coffee has been such an enjoyable experience. I only work a couple times a month for him, whenever an extra helping hand is needed.
I work in an amazing refirbished1967 Citroen H Van serving hot coffee to different hiring events round Auckland, mainly including Car Events and Market Stalls but every event is a different experience and new group of customers.
I can work well under a lot of pressure and this job can require that as it’s high volume of customers and endless lines has the potential to get out of hand easily and staying focused, working and communicating well with other co-workers is a must.

I currently work 2-3 days a week for Weta Coffee (6:30am-11:30am)
I work alongside a small team that serves high quality freshly roasted barista made coffee to their lovely loyal customers.
I have learnt a lot about the process of roasting coffee and packing beans and grounding expresso, filtered & plunger.
I have also got to continue expanding my experience in customer service as communicating to customers is a big part of my job.

I started my own online business making and selling 3D models for virtual reality games. I started doing it for fun with a friend back in October 2020. By December, it started gaining a lot of popularity, and by April 2021, I was able to make it a full-time job that now only requires 1 day a week of my time.

• I have learned the ups and downs of how to run a successful company.
• I learned how to hire/commission people to help out with specific tasks I need done and get to collaborate and work alongside some other great creators.
• I have volunteer staff to help with any customer complaints, and I personally assist them in any troubles they are having and hear out any suggestions to help improve my work and the customer experience.
• I have learnt a lot about advertising and how to sell a product since i sell my work on multiple websites and have a discord server with over 5k members and promote my work on Instagram and Twitter and in over 400+ Discord Servers.
• I work with sites and tools such as Blender, Unity, Marvelous Designer, Substance Painter, Gumroad, Payhip, Photoshop, and Wondershare Filmora.

• Barista, making coffees fast and efficiently for both drive-through and in-store customers. Working hours as early as 4:30am to as late as 3am.
• Warmly greeted visitors to promote great customer service and a positive ordering experience.
• Driving team to success by quickly completing assigned tasks and maintaining high standards of customer service during high-volume work shifts and fast-paced operations.
• When in the back area, batch cooking, frying, and making food, I make sure to enforce the proper sanitation practices to prevent spoiling or contamination of foods and follow all procedures for safe food handling, storage, and service.
• I frequently assisted with training new staff on the proper customer service techniques.

FOH - Greeted and communicated with customers to take food and beverage orders, answering any questions, and recommended specials to increase profits. Always making sure to communicate with kitchen staff to stay updated on item availability and customer wait times.

Presented food and beverages to guests at tables and arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.

Prepared and served coffee, espresso drinks, alcoholic beverages, and blended milkshakes, and made sure to restock fridges and snack shelves in date order.

BOH and Kitchen Hand - Helping with food preparation, peeling and cutting fruits and vegetables, arranging seafood baskets, stocking freezers, and bringing out anything the chef requests.

Keep the kitchen clean and organized. Loaded and unloaded dishwashers, washing by hand large pots or items used on a continuous basis.

1 Week Work Experience in both 2016 & 2017

I worked with an excellent team that helped teach me the things I needed to know to complete all the tasks required. I always look forward to being a part of such a great team. Over this time, I did a lot of various jobs.

I spent a lot of time in the clothing department. I restocked shelves and relocated items to different parts of the store. I repackaged and labeled items. I always made sure to help any customers find specific items, so that helped me quickly learn the store and where everything was located.

One day a week for 6 months, 9 am to 3 pm, I would do work experience in an industry of my interest. I would do interviews and find a company that would be willing to let me work alongside them to learn the ins and outs of that job.

During this amazing experience, I got to find issues and repair laptops, PCs, iPhones, and Androids. I got to help update the websites and work with online orders, maintained records of data, transactions, and problems. I helped answer user inquiries and resolve computer software or hardware operation problems, or installation activities.

A few times, I got the opportunity to go out and experience fixing computers and working with servers in some big companies. There, I got to install and perform minor repairs to hardware, software, or peripheral equipment, and help set up operating systems.

I continued a part-time job with this company after my work experience period ended during the 2020 holidays for a month to help create and organize a new website, but left due to needing to focus on studying in the industry.

Delivering over 650 newspapers a week to various streets and 2k pamphlets.

I would be taking customers' orders, helping prepare meals and desserts, delivering food and beverages to their tables, clearing and cleaning tables, and then setting them up before the next customers arrive. Making sure to manage the needs of guests' requests. I would clean up and close the restaurant, following all procedures. I would restock fridges, rotate stock in date order, and prepare foods for the following morning.

Unfortunately, due to the Golf Club moving, the Café closed down.