Josiphine Puleaga
Hospitality/ Customer Service
Ashburton,Christchurch
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Superviser
Hartnells Cafe
Prebbleton
02.2021 - 10.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Set overall vision and provided team leadership.
- Monitored workflow to improve employee time management and increase productivity.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Bar and Restaurant Manager
The Long Knight, Hartnells Cafe
Longhurst
09.2020 - 02.2021
- Maintained effective supply levels by monitoring and reordering beverage stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Checked ID cards and verified bar guests were of legal age.
- Merged productivity initiatives while complying with restaurant policies and procedures.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Gained my Bar managers certificate through the company. Therefore supervising/managing shifts.
FOH/ Kitchen hand
The Phat Duck Bar And Bistro
Ashburton
01.2018 - 01.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Learned other teammates' work tasks to train as backup.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Waitress
The Qaurts
Rolleston, CAN
07.2017 - 01.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Informed customers about daily and seasonal specials.
FOH/Kitchen hand
Robbies Bar and bistro
01.2014 - 01.2017
- Provided effective customer service
- Developed awareness of high food hygiene, safety regulations & food storage
- Gained Leadership and communication skills through supervising and at times managing front of house staff
- Experience in placing food, alcohol and cleaning orders
- Ability to operate a range of gaming machines, tills and computers
- Gained barista skills through a barista course
- Excellent cash handling/ EFTPOS
Education
Ashburton college
01.2010 - 01.2015
Skills
Safe food handling
References
References are available upon request
Timeline
Superviser
Hartnells Cafe
02.2021 - 10.2022
Bar and Restaurant Manager
The Long Knight, Hartnells Cafe
09.2020 - 02.2021
FOH/ Kitchen hand
The Phat Duck Bar And Bistro
01.2018 - 01.2020
Waitress
The Qaurts
07.2017 - 01.2018
FOH/Kitchen hand
Robbies Bar and bistro
01.2014 - 01.2017
Ashburton college
01.2010 - 01.2015
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