Earl Crowley
Summary
Dynamic Account Manager and Sales Professional offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
Work History
Client Consultant
Stonewood Key Developments
09.2022 - Current
- Consulted carefully with customers for duration of sales process in order to maximise satisfaction and prevent problems.
- Used Zendesk to manage client relationships.
- Handling inbound customer enquiries regarding three different products: house sales, investment funds, and land acquisition.
- Meeting KPIs across all of these products on a quarterly basis.
Client Consultant
Williams Corporation
05.2021 - 09.2022
- Handling inbound customer enquiries regarding three different products: house sales, investment funds, and land acquisition.
- Used Zendesk to manage client relationships.
- Selling homes across an extremely competitive company-wide stock list.
- Showing strong industry knowledge, using data in several different aspects of the current property market, in all locations where Williams Corporation builds (Auckland, Tauranga, Wellington, & Christchurch).
Business Development Manager
ArchiPro
04.2020 - 05.2021
- Generated leads and capitalised on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Established new customer accounts using negotiation and sales closing abilities.
- Cross-selling different advertising packages based on the client's wants and needs.
- Meeting tough KPIs of strong growth during COVID.
Key Account Manager
Zomato
06.2018 - 04.2020
- Managing a portfolio of up to 100 of our most valuable clients, partnered with Zomato with various products.
- Attend daily client meetings to review campaigns or renew contracts.
- Implemented solutions and strategies to keep clients from turning to competitive businesses.
- Followed up with clients to gauge product success and promote satisfaction.
- Identified new business opportunities and leads for key clients.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
Business Account Manager
Vodafone
01.2016 - 06.2018
- Maintaining a healthy client pipeline leads to closed opportunities and referrals.
- Attending face-to-face client meetings.
- Creating solutions to fit various business needs across an extensive range of products.
- Meeting KPIs, contacting clients daily and following up to ensure good customer contact, leading to retention and growth in the business sector.
- Upskilling via case studies, my customer's stories, and articles so I could uncover new ways to help encourage business consultancy conversations.
- Solution selling, cross-selling, and up-selling in all opportunities.
- Building great client relationships.
Small Business Account Manager
Vodafone
03.2015 - 01.2016
- Maintaining relationships and encouraging growth in the small business sector.
- Landscaping and collecting customer information such as credit card, driver's license and physical premises info to upload into CRM systems.
- Meeting KPIs and contacting existing and new customers daily to create growth in the business.
- Creating lasting impressions on small business account holders with problem-solving, that benefits not only the customer, but the business at the same time.
National Account Manager
KPL Distribution
04.2013 - 03.2015
- Handling the sales and stock levels of 200+ party supply and liquor stores nationwide personally, driving a company car around the North Island or flying down to the South Island to pay personal visits to them.
- Attending meetings with important clients to organise events or large deals on stock.
- Running the social media handles (Facebook, Snapchat, Instagram) to ensure the brand name was held in the highest regard during the busiest part of their year sales-wise.
- Handling stock levels in the KPL factory to ensure there was never a shortage in any one product.
- Cold calling new potential customers to get KPL products into their store.
Education
NCEA Level 1-3 -
Macleans College
12.2009
Skills
- Interpersonal skills
- Service oriented
- Problem resolution
- Skilled negotiation
- Business Development and Planning
- Verbal and Written Communication
- Forecasting Ability
- Customer Satisfaction
Accomplishments
- Promoted from Small Business Account Manager to Business Account Manager, in less than 12-months at Vodafone.
- 100%+ revenue retention every month at Zomato, including Alpha Performer (105%+ revenue retention) for 9 months.
- Over $24 million in revenue in 2 years of property.
References
- On request
Timeline
Client Consultant
Stonewood Key Developments
09.2022 - Current
Client Consultant
Williams Corporation
05.2021 - 09.2022
Business Development Manager
ArchiPro
04.2020 - 05.2021
Key Account Manager
Zomato
06.2018 - 04.2020
Business Account Manager
Vodafone
01.2016 - 06.2018
Small Business Account Manager
Vodafone
03.2015 - 01.2016
National Account Manager
KPL Distribution
04.2013 - 03.2015
NCEA Level 1-3 -
Macleans College