Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Easter Fiaaiti Ioane

Manurewa,AUK

Summary

Dedicated sales representative with a strong focus on customer relationship building, inventory management, and staff training. Proven ability to enhance customer experiences and drive repeat business.

Dynamic professional experienced in customer service and team leadership within the rental industry. Known for effective communication and attention to detail, successfully managing vehicle inventory and training new staff to optimize operational efficiency.

Overview

10
10
years of professional experience

Work History

Sales Representative

Blue Pacific Car Hire and Hertz Samoa
Samoa
01.2024 - 03.2026
  • Developed strong customer relationships to enhance rental experience and drive repeat business.
  • Managed vehicle inventory, ensuring optimal availability for customer needs.
  • Provided accurate information on rental options and pricing to support informed decision-making.
  • Coordinated with team members to streamline rental processes and improve overall efficiency.
  • Trained new staff on company policies, procedures, and effective sales techniques.
  • Looking after all Hertz bookings and entering them into our online booking system HQ, Front Desk for Hertz and putting together the monthly hertz reporting
  • Handling customer complaints
  • Collecting payments of clients
  • When needed daily delivery and pick up of rental cars to clients, including Airport shifts day and/or night time

Customer Services

MacDonalds
Samoa
08.2016 - 12.2017
  • Completed reports detailing daily actions, customer services issues, and notable incidents.
  • Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services.
  • Delivered excellent customer services, promptly addressing concerns and questions.
  • Provided customized customer services, tracking customer experience management fulfillment.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.

Education

Certificate III in Hospitality - Tourism And Hospitality

APTC
Samoa
06-2018

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Team leadership
  • Price quote preparation
  • Attention to detail
  • Contact follow-up

Languages

English
Professional Working
Samoan
Full Professional
Philippines
Professional Working

Interests

  • Team Sports
  • Volunteering at community kitchens and food-related charities
  • Environmental Stewardship
  • Photography
  • Volunteering
  • Volunteer Travel
  • I like working with my hands and fixing things
  • Participating in local clean-up initiatives
  • Offering time and support to shelters for the homeless, women, and animals
  • I enjoy helping others and giving back to the community
  • Cooking

Timeline

Sales Representative

Blue Pacific Car Hire and Hertz Samoa
01.2024 - 03.2026

Customer Services

MacDonalds
08.2016 - 12.2017

Certificate III in Hospitality - Tourism And Hospitality

APTC
Easter Fiaaiti Ioane