Easter Nafoi
Bellevue,BOP
Summary
I am an active and cheerful individual with a vibrant sense of humor. I take great pleasure in meeting new people and am always willing to assist wherever possible. I am eager to embrace any challenges that come my way, and I possess a proven track record, demonstrating my commitment, energy, and genuine enthusiasm for every role I undertake. I am prepared to learn and am dedicated to utilizing my knowledge and experience in a determined manner, thereby contributing positively to the success of the organization.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
NZ Post
Tauranga
11.2023 - Current
- Serving Customers face to face and on the phone enquiries.
- Card to Call pick up
- Dealing with customers complains
- Bill payments/ NZTA payments
- Dealing with PO Boxes enquiries
- Developed comprehensive knowledge of postal regulations and services to provide accurate information to customers, ensuring compliance and enhancing trust in NZ Post services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administration Support Officer
Grosafe Garden
Mount Maunganui, Tauranga
07.2022 - 12.2022
- Processing of orders and invoices on a daily basis
- Accounts Payable and receivable processing.
- Stock Purchases / imports and tracking
- Data Entry
- Financial information accounting standards
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Packer (Temp)
Florentine Bakery
03.2022 - 05.2022
- Packing pies, muffins, cakes etc
- Making boxes
- Labeling the boxes
- Cleanings
Customer Service Representative
Post Office Kiwi Bank
Botany
01.2016 - 01.2020
- Working as a Customer Service Representative
- Teller
- Sending money through the Western Union
- Sending parcels domestic and international
- Selling different stocks for sending parcels
- Processing IRD application
- Withdrawers and deposit
- Open accounts and all sorts of banking services
- Delivered exceptional customer service by effectively addressing inquiries and resolving issues via phone, email, and in-person interactions at Post Office Kiwi Bank.
- Managed high-volume transactions while maintaining accuracy and compliance with banking protocols, ensuring a seamless customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
Call Centre Operator (part-time)
Tele link contacts Centre
Auckland City
01.2008 - 10.2008
- Dealing with payments and enquiries
- Arranging payments
- Liaising with the clients regarding their overdue accounts
- Processing payments using credit or debit card
- Resetting Direct Debit
Receptionist & Administration
Advance Pacific Employment Solution
Clendon, Manurewa, Auckland
01.2005 - 12.2007
- Dealing with customers' requirements
- Liaising with clients
- Data entry
- Banking - includes cash hand
- Constructing CV's for clients
- Managed front desk operations by greeting clients, answering multi-line phones, and directing inquiries to appropriate departments, ensuring a professional and welcoming atmosphere.
- Processed incoming and outgoing correspondence, including mail, faxes, and emails, while maintaining confidentiality and adhering to company policies.
- Assisted in onboarding new employees by providing orientation materials and facilitating initial training sessions on office procedures and tools.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Customer Service
Japanese Vehicles Centre
Manukau
01.2004 - 04.2005
- Customer Service - frontline service, enquiries, telephone
- Selling cars
- Dealing with finance application
- Followed company policies while providing exceptional customer service.
- Greeted customers and provided customer service.
Pick and Packing
Monarch Company Ltd
Airport, Auckland
02.2003 - 08.2004
- Pick and Packing orders
- Quality control - checking orders ensuring that they're correct and ready for dispatch
- Cleaning up
Call Centre Operator
Enden Financial Services
Mt Roskill
01.2003 - 12.2003
- Selling life insurance on the phone
- Make appointments
- Dealing with customers enquiries follow-up sales
Receptionist & Administration
Waitakere District Court
Henderson
05.2003 - 07.2003
- Data entry and filing
- Answering phone calls
- Checking criminal records
Education
Certificate in Business & Administration Lv 4 -
Unitec
Certificate in Business Administration Lv3 -
Unitec
Certificate in Employment Office Skills -
Unitec
Certificate in Word Processing Techniques -
Certificate in New Zealand Post Limited -
New Zealand Certificate in Pre Police Course -
Skills
- Problem Solving
- Health and Safety Compliance
- Teamwork
- Effective Communication
- Time Management
- Relationship Management
- Client Liaison
- Computer Skills
- Customer service
- Problem solving
- Team collaboration
- Communication skills
- Attention to detail
- Scheduling and planning
Hobbies and Interests
- Movies
- Reading
- Music
- Sports and Recreation
- Leisure Activities and Watching Television
References
- Michael (Team Leader) NZ Post Tauranga Mob: +64 22 012 0132 Email: Michael.Chapman@nzpost.co.nz
Timeline
Customer Service Representative
NZ Post
11.2023 - Current
Administration Support Officer
Grosafe Garden
07.2022 - 12.2022
Packer (Temp)
Florentine Bakery
03.2022 - 05.2022
Customer Service Representative
Post Office Kiwi Bank
01.2016 - 01.2020
Call Centre Operator (part-time)
Tele link contacts Centre
01.2008 - 10.2008
Receptionist & Administration
Advance Pacific Employment Solution
01.2005 - 12.2007
Customer Service
Japanese Vehicles Centre
01.2004 - 04.2005
Receptionist & Administration
Waitakere District Court
05.2003 - 07.2003
Pick and Packing
Monarch Company Ltd
02.2003 - 08.2004
Call Centre Operator
Enden Financial Services
01.2003 - 12.2003
Certificate in Business & Administration Lv 4 -
Unitec
Certificate in Business Administration Lv3 -
Unitec
Certificate in Employment Office Skills -
Unitec
Certificate in Word Processing Techniques -
Certificate in New Zealand Post Limited -
New Zealand Certificate in Pre Police Course -
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