Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
Eby Scaria

Eby Scaria

Newlands

Summary

To be associated with a progressive organization that helps me to grow professionally and personally to take up more responsible positions in future.

As an experienced hospitality professional with over 10 years of experience, I have developed a strong skill set in customer service, team management, and problem-solving. Throughout my career, I have gained valuable experience in various roles within the industry, including front desk operations, food and beverage service, and event planning. My customer-centric approach has helped me to build strong relationships with clients and guests, resulting in repeat business and positive reviews. I have also honed my leadership skills through managing and training teams, resulting in improved performance and efficiency.

Qualified with solid foundation in food and beverage industry. Successfully managed high-volume operations and consistently enhanced customer satisfaction. Demonstrated leadership and problem-solving skills in fast-paced environments.

Professional in hospitality sector with focus on delivering outstanding service and operational efficiency. Proven ability to improve customer experiences and streamline processes. Reliable team player who adapts to changing needs and drives collaborative success through effective communication and planning. Experienced with managing food and beverage operations to ensure exceptional service. Utilizes strategic planning and resource management to enhance operational efficiency—track record of implementing quality control measures and fostering positive team culture.

Overview

12
12
years of professional experience

Work History

F&B Executive

AMBER DALE RESORT
04.2023 - 07.2023
  • Over all looking restaurant and IRD operation
  • Successfully managed challenging situations with guests by resolving complaints professionally and efficiently, maintaining a positive reputation for the establishment.

Supervisor

MARRIOTT MARQUIS
01.2022 - 12.2022
  • Company Overview: FIFA WORLD CUP 2022
  • Supervise and manage all aspects of the FIFA World Cup event, including scheduling, logistics, and coordination of staff and volunteers
  • Ensure compliance with FIFA rules and regulations, as well as local laws and regulations
  • Develop and implement emergency plans and procedures to ensure the safety of all participants and spectators
  • FIFA WORLD CUP 2022
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Star of the Month

MARRIOTT BONVOY
01.2021 - 04.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Banquet Captain

MARRIOTT INTERNATIONAL
01.2017 - 12.2020
  • Company Overview: QATAR
  • Overseeing all aspects of banquet events, from setup to breakdown
  • Coordinating with kitchen and service staff to ensure timely delivery of food and drinks
  • Managed a team of servers and ensured they provided excellent customer service to guests.

Waiter

KEITA CATERING
06.2014 - 03.2017
  • Company Overview: UAE
  • Greet customers and escort them to their tables, ensuring that they are comfortable and have everything they need
  • Take orders from customers and ensure that they are accurately recorded and communicated to the kitchen staff
  • Serve food and beverages to customers in a timely and courteous manner
  • Helped to train new waitstaff on company policies and procedures
  • Monitor tables and ensure that customers have everything they need throughout their dining experience
  • UAE

Waiter

AFOC
04.2013 - 05.2014
  • Company Overview: UAE
  • Greeted customers and escorted them to their tables, providing menus and daily specials
  • Took orders from customers and relayed them accurately to the kitchen staff
  • Recommended menu items and provided information about ingredients and preparation methods
  • Assisted with cleaning duties such as clearing tables, washing dishes, and sweeping floors
  • UAE

Waiter

ABAD GROUP OF HOTELS
01.2012 - 03.2013
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Industrial Trainee

LE MERIDIAN KOCHI
06.2011 - 12.2011
  • Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
  • Enhanced product quality through rigorous testing procedures and data analysis, leading to higher customer satisfaction ratings.
  • Supported team in industrial work completion, gaining experience in cross-functional positions and processes.

Education

High school diploma -

01.2010

Advanced Diploma - Hospitality Management

St.Antonys Collage of Hotel Management
03.2010

Skills

  • Extensive knowledge of industry trends, regulations, and best practices
  • Exceptional customer service skills
  • Strong leadership abilities
  • Excellent communication skills
  • Skilled in managing budgets and financial reporting
  • Demonstrated ability to maintain a professional demeanor in high-stress situations
  • Excellent organizational skills
  • Strong attention to detail

Languages

English
Hindi
Malayalam

Personal Information

  • Passport Number: V0872277
  • Date of Birth: 03/28/92
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Visa Status: Residence (straight to residence)
  • Driving License no: EF131016

Timeline

F&B Executive

AMBER DALE RESORT
04.2023 - 07.2023

Supervisor

MARRIOTT MARQUIS
01.2022 - 12.2022

Star of the Month

MARRIOTT BONVOY
01.2021 - 04.2021

Banquet Captain

MARRIOTT INTERNATIONAL
01.2017 - 12.2020

Waiter

KEITA CATERING
06.2014 - 03.2017

Waiter

AFOC
04.2013 - 05.2014

Waiter

ABAD GROUP OF HOTELS
01.2012 - 03.2013

Industrial Trainee

LE MERIDIAN KOCHI
06.2011 - 12.2011

High school diploma -

Advanced Diploma - Hospitality Management

St.Antonys Collage of Hotel Management
Eby Scaria