FRANCISCO TOPP
Summary
Diligent Senior Product Manager, Business Analyst and Project Manager bringing 15 years of experience developing end-to-end platforms. Forward thinker with great solutions-oriented and problem-solving skills. Diligent leader, forward-thinking, and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines. Aligning product roadmaps to business outcomes using in Agile or Waterfall methodologies. Advanced English, French and Spanish
Overview
17
17
years of professional experience
Work History
PRODUCT MANAGER - Inventory Systems Platform
Cin7
01.2022 - Current
- Developing and implementing the product strategy for Cin7 platform
- Leading the roadmap of 3 value streams engineering teams
- Increased product adoption by developing and implementing effective marketing strategies with the uptake of in 6 months for WMS.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Responsible for inventory stock management portfolio, forecasting merchandising solutions, CRM, supply chain processes for inwards/outward orders
- With global presence in more than 75 countries, leads partnering conversations with customers
- Leading platform migration into a PaaS architecture
Group Planning Chapter Member
Commercial Planning, The Warehouse Group
08.2020 - 12.2021
- Supporting internal business users by implementing best-in-class merchandise and demand planning software and processes
- Optimize retail space planning, product pricing and planogramming plus developing fit for business purpose reporting tools and systems, delivering the right reporting, data and systems to enable sharp and commercial decision making
- Leading consolidation of the operation for The Warehouse and Warehouse Stationery operations with a budget of 300k and coordinating multiple teams that includes Distribution Centers, Stores operation, Merchandising planning, Webstores and Financial planning
- Product management of sourcing by incremental deliveries, work through the testing and managing the UAT, sign-off on work and deployments.
SENIOR PRODUCT MANAGER - ERP Plattform
The Warehouse Group
03.2018 - 08.2020
- Responsible for the product strategy, product roadmap, and feature definition for TWG Enterprise systems
- Leading development for in-house ERP system
- Selected as front-runner Product Owner to lead the Agile Transformation of TWG retail
- Analysis and improvement the end-to-end internal product lifecycle processes, from designing the items to distribution into the 150 stores
- Managing portfolio IT solutions for The Warehouse and Warehouse Stationery: ERPs, B2B
- Pricing and promotions, forecasting and planning, OMS, PLM and PIM
- Direct management of a team of 4 Product Owners and a contractor Business Analyst and Tester
- Managed successfully a budget of 1.5M in operation and capital expenditures to drive strategic projects to maintain and improve ERP Core and Upstream Systems
- Ensure that key feedback and requests are integrated into the product planning and development processes.
BUSINESS ANALYST
Orion Health – Health Care Software Development
10.2015 - 02.2018
- Work strongly with business identifying customer needs and providing support to the sales and marketing teams in the creation of marketing tools like product canvas and interacting with UX to create awesome products
- Define project road maps to implement software solutions and hardly negotiate with dev IT teams from a business level into a technical solution in an Agile and multicultural environment
- Improved business processes by analyzing current practices working with US, AUS and French practitioners and stakeholders
- Experienced in defining User Stories, data mapping and describing testing scenarios
- Among the main achievements: successful release first software that integrates EMRs and share care solution; migration software to facilitate legacy software into a cloud-based web solution.
PRODUCT OWNER
Cencosud Corporate
10.2013 - 06.2015
- Customer Management on Departments Store, Leading position on the Corporate Customer Management Project team
- Responsible for identifying and analyzing business priority to define the CRM product backlog of the project
- Extensive experiences working with multi-disciplinary engineering teams, analyzing business's requirements and interacting to take definitions
- Working alongside IT according to the waterfall and scrum framework
- Reduced project costs through diligent budget management and cost-saving measures.
- Work with different stakeholders: stores, call centres, back-end, front-end, warehouse, QA team, IT and consultant from India (TCS)
- Among the main achievements: Siebel callcenter CRM implementation with 80 stores, analytics reports for customer service, wedding program platform improvement, POS integration improvements.
SENIOR TEAM LEADER - ERP Implementation
Cencosud - PARIS Peru
12.2011 - 09.2013
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Definition, implementation, training and rollout of SAP 6.0 Retailer in Peru.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Reduced project completion time through diligent monitoring of progress and prompt resolution of roadblocks.
- Of supply front and master data
- Responsible for raising processes for the internationalization of the store chain in Peru
- In charge of commercial's training equipment
- Define all processes in the new ERP SAP Retail using asap framework
- Among the main achievements: SAP 6.0 implementation with modules MM, SD, FI and MAP; POS system; Digital Promotion SW; Sales Support SW; B2B; opening of 9 physical stores in a year.
COMMERCIAL PLANNER
Cencosud – PARIS Chile
07.2009 - 12.2011
- Responsible for commercial planning of technology and home products
- Using BI tools like Microstrategy
- SAP MAP or Arthur to analyze the information
- This role is focused to define the purchasing budget aligned with the commercial strategy, to plan weekly selling actions, to identify new business opportunities and to simulate sales and stock indicators
- It also needs to define a mix of products and to allocate merchandise in stores
- Between the main achievements: fulfillment of all the commercial goals, optimization of handling of inventory flows and excellence in use of work capital.
Product Manager
PARIS.CL, Cencosud – PARIS Chile
01.2009 - 06.2009
- Responsible for the mix of products definition, buy and sell, marketing and merchandising and negotiation with suppliers
- Between the main achievements: 12% increase on fulfillment of goals, 60% decrease of stock antiqueness.
E-commerce Digital Product Owner
Cencosud – PARIS.CL
06.2007 - 01.2009
- Migration into new IBM Websphere e-commerce platform
- Developed order management system for retail orders
- Release of the first mobile website for iOS (www.paris.cl)
- Optimized user experience by conducting thorough research, analysis, and usability testing of digital products.
Education
Certificate - PSPO I - Professional Scrum Product Owner
Scrum.org
Auckland, NZ2018
Certification - Business Analysis Value
Assurity - ICAgile
Auckland, NZ2017
Postgraduate - Communication Tools For Management
Universidad Adolfo Ibanez
Santiago, Chile2010
Robotik I, Management, And Finance I -
KARLSRUHE UNVERSITÄT Karlsruhe
Karlsruhe, Germany2006
Bachelor of Science - Industrial Engineering
Pontificia Universidad Católica De Valparaíso
Valparaiso, CLP2006
Skills
- Strategic Planning, Business Development, Functional Lead
- Product Roadmap and Workflow planning
- Ability to learn quickly and to visualize all business processes systematically Motivated to mentor
- People leader, teamwork and collaboration
- SQL, Manhattan OMS/WMS, Atlassian software
Accomplishments
- Increase adoption of 45% of Cin7 WMS in 6 months
- Merged IT platform infrastructure of The Warehouse and Warehouse Stationary
- Lead Agile Transformation for IT solutions of The Warehouse Group
- Defined, Trained and Rollout of SAP 6.0 Retailer to expand the brand in a different country with 9 new stores
- Roll-out in time and budget of Siebel CRM by leading team of 10 staff members and contractors
- E-commerce improvements: by offering same day delivery parcels, migration of the platform Websphere 6.0,security payment improvements, and product receiving in warehouses using radio frequency
- Supporting marketing campaigns and inventory operation of family retail business
Languages
- English: Professional (TOEIC certification)
- Spanish: Native
- French: Advanced (DALF, DELF I and DELF II certifications)
Timeline
PRODUCT MANAGER - Inventory Systems Platform
Cin7
01.2022 - Current
Group Planning Chapter Member
Commercial Planning, The Warehouse Group
08.2020 - 12.2021
SENIOR PRODUCT MANAGER - ERP Plattform
The Warehouse Group
03.2018 - 08.2020
BUSINESS ANALYST
Orion Health – Health Care Software Development
10.2015 - 02.2018
PRODUCT OWNER
Cencosud Corporate
10.2013 - 06.2015
SENIOR TEAM LEADER - ERP Implementation
Cencosud - PARIS Peru
12.2011 - 09.2013
COMMERCIAL PLANNER
Cencosud – PARIS Chile
07.2009 - 12.2011
Product Manager
PARIS.CL, Cencosud – PARIS Chile
01.2009 - 06.2009
E-commerce Digital Product Owner
Cencosud – PARIS.CL
06.2007 - 01.2009
Certificate - PSPO I - Professional Scrum Product Owner
Scrum.org
Certification - Business Analysis Value
Assurity - ICAgile
Postgraduate - Communication Tools For Management
Universidad Adolfo Ibanez
Robotik I, Management, And Finance I -
KARLSRUHE UNVERSITÄT Karlsruhe
Bachelor of Science - Industrial Engineering
Pontificia Universidad Católica De Valparaíso
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