Harneet Kour
Huntington,Hamilton
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
International Data Solution Ltd
Huntington, Hamilton
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained database records including user accounts, product information, orders.
Virtual Administrative Assistant
Genetic Development NZ LTD
Matangi, Hamilton
11.2021 - 04.2023
- Coordinated general office duties such as filing, faxing and data entry.
- Handled data entry tasks to help client spend more time on executive commitments.
- Screened emails and decluttered inbox by creating folders, labels and filters.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
- Reviewed source documents to locate required data for entry.
- Communicated with coworkers regarding deadlines and project milestones.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Planned and installed database management system software upgrades to enhance systemic performance.
Education
Master of Technology - Electronics & Communication
SMVDU
Katra, Jammu 08.2023
Bachelor of Engineering - Electronics & Communication
M.B.S.C.E.T
Jammu University11.2020
GED -
Govt. Girls Higher Secondary
Jammu04.2016
High School Diploma -
Christ High School
Poonch, Jammu03.2014
Skills
- Planning & Organizing
- Reliable & Trustworthy
- Active Listening
- Customer Service
- Computer Skills
- Microsoft Office
- Spreadsheets
- Data entry
- Email management
- Recordkeeping strengths
- Call center operations
- Good Work Ethic
- People Skills
- Basic Math
Certification
- Certified Blockchain and cryptocurrency, SMVDU - 22nd - 26th May 2023.
- Certified MATLAB, NIELTS - June, 2019.
- Certified Robotics, MBSCET - March, 2019.
- Certified R.D.V, IIT Delhi - October, 2018.
Timeline
Customer Service Representative
International Data Solution Ltd
05.2023 - Current
Virtual Administrative Assistant
Genetic Development NZ LTD
11.2021 - 04.2023
- Certified Blockchain and cryptocurrency, SMVDU - 22nd - 26th May 2023.
- Certified MATLAB, NIELTS - June, 2019.
- Certified Robotics, MBSCET - March, 2019.
- Certified R.D.V, IIT Delhi - October, 2018.
Master of Technology - Electronics & Communication
SMVDU
Bachelor of Engineering - Electronics & Communication
M.B.S.C.E.T
GED -
Govt. Girls Higher Secondary
High School Diploma -
Christ High School
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