Jan Avit Micolh Matugas
Mount Wellington, AUCKLAND,AUK
Summary
Customer-driven installation technician providing first-rate customer service by maintaining and building professional relationships with other technicians and customers. Adept at performing and assisting with installation procedures, planning and scheduling. Skilled at modifying existing systems. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Installation Technician
De Wet Contractors Ltd
Kaukapakapa, Auckland
11.2023 - Current
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Resolved customer complaints related to installation issues in a timely manner.
- Ensured adherence to safety protocols and regulations during installation processes.
- Provided key information to customers, educating on equipment, products, and services.
- Provided technical support for customers onsite or remotely via telephone or email.
Telecommunications Technician
JRD Services Ltd
Henderson, Auckland
04.2022 - 11.2023
- Created detailed documentation of all installed and configured telecommunications systems.
- Laid out cabling plans and ran through buildings to desired locations.
- Briefed customers on equipment, usage, and product specification.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Managed installation of fiber optic cables and systems, ensuring compliance with industry standards.
Telecommunications Technician
AM Contractors Ltd
Wairoa, Hawkes Bay
01.2021 - 03.2022
- Evaluated information provided and worked with customers to provide best possible solutions.
- Troubleshot complex network issues, resolving problems to minimize downtime.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Documented all installation and repair work, maintaining accurate records for future reference.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
Education
BBA - Information Technology
Auckland Wise Institue
Auckland, NZ07-2017
Skills
- Problem analysis
- Logical and perceptive
- Quality assurance
- Customer service
- Worksite safety
Certification
- First Aid
- Site Safe
Timeline
Installation Technician
De Wet Contractors Ltd
11.2023 - Current
Telecommunications Technician
JRD Services Ltd
04.2022 - 11.2023
Telecommunications Technician
AM Contractors Ltd
01.2021 - 03.2022
BBA - Information Technology
Auckland Wise Institue
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