Eddie Junior Lino
Mangere,AUK
Summary
Experienced ATM Support Officer with over 5 years of experience in Banking Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-oriented Support Manager offering seven years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
8
8
years of professional experience
Work History
Storeperson
Ideal Electrical Suppliers
11.2022 - Current
- Picked stock according to order sheets and prepared for transport.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Restocked shelves and helped customers locate desired items.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
ATM SUPPORT OFFICER
Bank Of South Pacific, Samoa
10.2015 - 10.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Replenish ATMs on the weekly basis and making sure the security of the cash properly managed
- Replace ATM parts if needed
- Monitoring cash dispensed and be available 24/7 for any issues regarding any down/faulty ATMs
- Handle customer disputes and able to resolve the matter in a timely manner
- Knowledgeable on all bank products so as to meet a high standard customer service
- Meeting deadline for any project given by employers and able established good teamwork
Customer Service Representative
Bank Of South Pacific
10.2018 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
Bank Teller
Bank Of South Pacific
10.2015 - 10.2018
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
Foundation Certificate (General)
National University of Samoa
Apia, Samoa 01.2013
Skills
- Fast learner
- Innovative
- Teamwork
- Hardworking
- Communication skills
- Computing skills
- Proactive
- Time management
Timeline
Storeperson
Ideal Electrical Suppliers
11.2022 - Current
Customer Service Representative
Bank Of South Pacific
10.2018 - 01.2019
ATM SUPPORT OFFICER
Bank Of South Pacific, Samoa
10.2015 - 10.2022
Bank Teller
Bank Of South Pacific
10.2015 - 10.2018
Foundation Certificate (General)
National University of Samoa
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