Eden Pickard
Auckland
Summary
I am a hardworking and motivated professional with a flair for creativity. My expertise includes exceptional people and communication skills, coupled with proficiency in customer service, sales, and administration. I navigate social media platforms with ease and possess strong computer literacy. I bring dedication and innovation to every task, making me a valuable asset to any team.
Overview
7
7
years of professional experience
Work History
Senior Nail Technician/Salon Manager
Pinkie Polish
01.2020 - 01.2024
- Provided exceptional nail services to clients, consistently exceeding their expectations and ensuring high levels of customer satisfaction
- Proactively pursued ongoing training and education in the latest nail techniques and trends, staying up-to-date with industry advancements and best practices
- Managed reception duties, including greeting clients, answering phones, and addressing inquiries, ensuring a positive and welcoming salon environment
- Effectively managed email correspondence, maintaining strong relationships with suppliers and promptly responding to client inquiries and requests
- Oversaw stock management, conducting regular stock takes, and placing orders to ensure an adequate supply of products and materials
- Maintained accurate and organized client records, ensuring confidentiality and easy access to important information.
Dental Assistant/Receptionist
Nova Dental
01.2019 - 01.2020
- Provided comprehensive assistance during dental procedures, ensuring a smooth and efficient workflow and enhancing patient comfort and satisfaction
- Organized and maintained dental equipment, ensuring availability and readiness for use, contributing to an efficient work environment
- Performed cleaning duties, maintaining a clean and hygienic dental office, and adhering to strict infection control protocols
- Greeted and welcomed customers, creating a warm and friendly atmosphere, and ensuring their comfort and ease throughout their visit
- Managed reception duties, including answering phones, maintaining client records, and responding to emails, ensuring efficient and effective communication with patients and staff
- Conducted regular stock take, monitoring inventory levels, and ensuring an adequate supply of dental materials and supplies
- Maintained clear and concise documentation, ensuring accurate and up-to-date records of patient information and appointments
- Diligently followed all dental office policies and procedures, ensuring compliance with industry regulations and standards.
Senior Beauty Therapist/Receptionist
Rettro Hair and Beauty
01.2017 - 01.2019
- Provided exceptional beauty services to clients, consistently exceeding their expectations and maintaining a high level of customer satisfaction
- Cultivated strong relationships with clients, fostering a welcoming and comfortable environment, resulting in a loyal customer base
- Managed social media accounts, creating engaging content and effectively managing messages, resulting in increased brand visibility and customer engagement
- Oversaw stock management, conducting regular stock takes, placing orders, and ensuring optimal inventory levels to meet customer demand
- Established and maintained positive relationships with suppliers, negotiating favourable terms
- Successfully managed reception duties, including greeting customers, handling phone calls, and responding to emails, providing excellent customer service
- Maintained consistent and error-free documentation, ensuring accurate record-keeping and efficient communication
- Demonstrated strong organisational skills and attention to detail, ensuring smooth and efficient daily operations.
Education
Diploma in Beauty Therapy -
12.2016
Certificate in Beauty Therapy -
12.2016
High School -
12.2014
Skills
- Exceptional customer service with outstanding communication skills, consistently delivering positive experiences
- Proven sales professional with a track record of success, blending excellent communication skills with a results-driven approach
- Meticulous administrator adept at streamlining processes, managing records, and coordinating tasks with precision for seamless organisational efficiency
- Proficient in handling emails and phone calls
- Skilled in social media platforms for effective communication and engagement, enhancing brand presence and fostering connections
- Tech-savvy with strong computer skills, utilising various software and platforms to enhance efficiency and productivity
- I love bringing creativity into the office environment, particularly excelling in imaginative approaches to tasks and showcasing innovation in social media
- Excel
- PowerPoint
- Word
- Outlook
- Customer service & Communication Sales
- Administration Reception
- Social Media
- Computer Literacy
- Creativity
- Microsoft Office Suite
Timeline
Senior Nail Technician/Salon Manager
Pinkie Polish
01.2020 - 01.2024
Dental Assistant/Receptionist
Nova Dental
01.2019 - 01.2020
Senior Beauty Therapist/Receptionist
Rettro Hair and Beauty
01.2017 - 01.2019
Diploma in Beauty Therapy -
Certificate in Beauty Therapy -
High School -
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