Eden Staunton
Rotorua,BOP
Summary
Dynamic and results-oriented professional with extensive experience in customer service and public speaking, notably at Tui Ridge Park. Excelled in building strong relationships and enhancing customer experiences, underpinned by proficient data entry skills and a commitment to safety and quality control. Proven track record of leading teams to achieve exceptional service standards.
Overview
7
7
years of professional experience
Work History
Instructor/Host
Tui Ridge Park
02.2023 - Current
- Led group activities, ensuring a dynamic and interactive experience.
- Maintained a safe environment for all participants by strictly enforcing safety guidelines during outdoor activities.
- Managed group dynamics and ensured safety during school camp sessions.
- Assisted various departments to ensure smooth operations.
- Supported office operations through various administrative duties.
- Enhanced camper experience by providing exceptional customer service and addressing individual needs.
Customer Service Representative
BP Connect
07.2021 - 09.2022
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Trained new employees on proper food handling techniques, cash register operations, and customer service best practices for a seamless integration into the team.
- Coordinated and managed cafe stock orders to ensure consistent inventory levels.
Customer Service Representative
BP Connect
01.2019 - 07.2021
- Managed cash register, providing prompt and accurate service to customers.
- Oversaw daily café activities, providing excellent customer service and support.
- Provided assistance to customers for fueling and vehicle upkeep.
- Trained new staff members on company policies and customer service protocols.
Customer Service Icon
Motion Entertainment
06.2018 - 06.2019
- Handled ticket issuance for customers, ensuring a smooth transaction.
- Resolved customer inquiries via phone, website, and in-person interactions.
- Ensured restrooms were consistently clean and presentable.
Education
Certificate - Hospitality
New Zealand Management Academy
Rotorua, NZ07-2018
Skills
- Strong communication skills
- Public speaking
- Data entry
- Relationship building
- Building rapport
- Quality control
Timeline
Instructor/Host
Tui Ridge Park
02.2023 - Current
Customer Service Representative
BP Connect
07.2021 - 09.2022
Customer Service Representative
BP Connect
01.2019 - 07.2021
Customer Service Icon
Motion Entertainment
06.2018 - 06.2019
Certificate - Hospitality
New Zealand Management Academy
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