Eden Sharmaine Bana-e
Hawera,TKI
Summary
Dedicated with experience communication to diverse age groups, including children and adults. Equipped with various skills learned from different job roles. Committed to fostering positive learning environments and enhancing professional skills through continuous development.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Shift Head
Intalkconnect Language Learning Center
01.2021 - 12.2023
- Evaluated team needs to implement best practices for teacher support.
- Facilitated communication between teachers and management to ensure information flow for the development of the company.
- Monitored teacher readiness throughout shifts and effectively communicated with Korean managers on relevant topics.
- Ensured teachers in team maintained stable work conditions during shifts.
- There is a very thin line between becoming a boss and a leader with this position and retaining the position of being a leader to your subordinates is very tough considering you are also dealing with licensed professionals.
- Provided contact information for Jillian Marie Galang for communication purposes.
- Contact Number: +63 99 922 6134
Classroom English Teacher
Hope School
08.2019 - 11.2020
- Collaborated with team to teach across multiple provinces and centers simultaneously.
- I was assigned to teach in one of our centers in Khoai Chau, and Duc Hop and I also taught in a public Kindergarten school, named as Misa Mam Non.
- Since the company doesn’t have numerous teachers, I often travel to Hung Yen City as well to teach in our main center.
- Conducted speaking tests for student evaluations every 6-8 lessons, focusing on pronunciation, vocabulary, and grammar integration.
- We follow certain guidelines in making our lesson plans and they should be submitted 2 days before teaching the topic to avoid punishments. It is one of the rules I was able to follow until the pandemic occurred.
- Provided contact information for Phuong Lan, the designated liaison.
- Provided contact number: 09 750 951 51 for communication purposes.
Freelance IELTS Writing teacher
Dian Ting English Tutorials
03.2019 - 07.2019
- Reviewed sample IELTS writing submissions from Chinese students preparing for the IELTS exam, providing constructive feedback to enhance their writing skills.
- We undergo intensive training for a month and only those who are qualified can stay and work for the start-up company.
- Managed a flexible work schedule as a freelancer, adapting availability to meet client needs while maintaining quality instruction.
- Utilized a home office primarily for teaching, with access to a backup office for uninterrupted service during connectivity issues.
- I only worked for them for 5 months since I got an offer to become a classroom English teacher in another country.
- Listed Roxanne Chaokas as primary contact for inquiries.
- Provided contact number 074 665 6163 for inquiries.
ESL (English as a Second Language) teacher
Infuturo Inc.
03.2017 - 01.2019
- Decorated teaching stations to create a more engaging learning environment for students.
- Taught English tailored to students' levels and ages, facilitating discussions for those who preferred conversational practice over structured lessons.
- Recorded grammar corrections and overall comments for each student after class and submitted them within one hour.
- Since it was an online class, we have to use computers and headphones every day, we have a different headphone for a video class and a different one for a phone class since using a dialer is very much necessary.
- We also submit a monthly evaluation to our students every end of the month to inform them about their progress.
- All phone classes are automatically recorded but not for video classes so we have to manually save it and properly arrange them.
- Provided contact information for Paterno Novencido Jr as point of reference.
- Included contact number +63 905 307 8874 for communication.
ESL (English as a Second Language) teacher
ABC360
07.2016 - 01.2017
- Taught Chinese students across diverse age groups, from Kindergarten to retirees, tailoring instruction to meet individual needs.
- Submitted overall comments and ratings for students based on daily performance, providing constructive feedback for improvement.
- The student can be a permanent or temporary student depending and most often they choose the ones that satisfy them.
- Utilized laptop and headphones to conduct interactive online classes, enhancing student engagement and learning experience.
- Provided contact information for Charlene Laroco, the primary contact person.
- Supplied contact number +63 905 555 7146 for communication purposes.
Call Center Agent
Convergys (Concentrix)
06.2015 - 05.2016
- We were trained for a month and at first I was educated for the mediation department wherein we make cases for eBay buyers and sellers regarding their items that they purchased or the ones that they are selling.
- After being in that department for a few months, we were trained again since we have to be transferred to another department which only caters to eBay buyers.
- Opened cases for clients, facilitated online purchases, assisted with payments, resolved issues, answered site-related questions, created guest accounts, and guided clients through the buying process.
- Opened cases for clients, bought items online, assisted with payments, addressed issues, answered questions about the site, created guest accounts, and guided clients on purchasing items.
- Supported clients with all aspects of their needs related to the job, ensuring a smooth and satisfactory experience.
- There is what we call “Commendation Call” for agents who did their best in catering to the needs of their clients during that certain call which I received every now and then. We also have a status that we need to maintain and it should not go below 85% or else we will be terminated from the company.
- Contact Person: Jill Abanes
- Contact Number: +63 956 251 7155
1st Grader Classroom teacher
Cypress Christian Academy School
06.2014 - 03.2015
- Taught Grade 1 students across subjects including math, English, Filipino, Mother Tongue, and physical education, promoting holistic development and foundational skills.
- I was assigned as a classroom teacher for Grade 1 students and I taught almost all subjects to them such as Math, English, Filipino, Mother Tongue, Physical Education and other subjects.
- Taught English to Grade 2 students twice a week, supporting their language development and enhancing their learning experience.
- Developed and administered exams quarterly, providing feedback to parents on student progress to support learning continuity.
- As a teacher, we were also observed by our Principal while teaching and I have received satisfactory feedback from them.
- As a teacher, we were also observed by our Principal while teaching and I have received satisfactory feedback from them.
- After my graduation, I applied to a private school and lucky enough, I passed the interview and demo teaching.
- Shared contact information for effective parent communication.
- Provided contact number for follow-up communication.
Education
IELTS General Training - IELTS
British Council
06.2026 - 07.2026
TESOL - Teaching English to Speakers of Other Languages (TESOL)
TVE Coaching Enterprise
Baguio City, BenguetBachelor of Elementary Education - General Education
Benguet State University
La Trinidad, Benguet, PhilippinesSkills
Energetic and enthusiastic
English language fluency
- Team collaboration
Microsoft proficiency
Conflict resolution
Cross-cultural communication
Diversity training
Adapting to different learning styles
Lesson planning
Customer service focus
Decision-making
Process improvement
Staff development
Employee training
Team leadership
Operational management
Accomplishments
- Awarded as Top 25 teachers of the Month, Top 10 teachers of the month, and Silver Award while working at Infuturo Inc. as an ESL teacher.
- Received a Commendation Call a lot of times during my stay at Convergys now called as Concentrix.
- Acknowledged as a Teacher with perfect class schedule when I was at ABC360.
- Served with a satisfactorily performance while teaching in Cypress Christian Academy School.
Certification
- Teachers License – November 2014
- 120 hours teaching English to Speakers of Other Languages (TESOL) - January 2019
- IELTS General Training- July 2026
PERSONAL DATA:
- Age: 32 years old
- Gender: Female
- Civil Status: Married
- Date of Birth: November 17, 1993
- Birth of Place: Baguio City, Philippines
- Height: 152 cm
- Weight: 60 kg
- Religion: Christian
Personal Information
TRAININGS AND SEMINARS
- Employee Discipline and Case Management Training
- Benitez Court
- Lower Magsaysay, Baguio City, Benguet
- October 16 and October 23, 2021
- Regional Student Teacher Congress
- Saint Luis University
- Navy Base Campus, Baguio City, Philippines
- March 4, 2014
- Faculty and Staff Development Seminar
- Epiphany Learning Center
- La Trinidad, Benguet, Philippines
- January 10, 2014
- Dynamic Learning Plan
- Philippine Nazarene College
- November 30, 2014
- Drug Prevention Seminar
- December 14, 2014
- Workshop on concept-based teaching and learning
- Benguet State University
- July 27, 2013
- Story-telling, creative crafts and play summit
- July 25, 2013
References
- Junalee, Bugwasen, Scale Operator, +0431 611 931, V and V Walsh
- Jillian Marie, Galang, Shift Head, +63 99 922 6134, Intalkconnect Learning Center
- Toni, Vanilli, Founder, +63 9151837574, Toni Vanilli Enterprise
Hobbies and Interests
Language and Culture, Arts (Charcoal Drawing and Pencil Sketching), Playing instruments specifically acoustic guitar, Reading novels related to crimes and the process of it being solved., Watching Korean or American movies and/or series (It is also my way of learning their language and their culture)
Work History
Shift Head
Intalkconnect Language Learning Center
01.2021 - 12.2023
- Evaluated team needs to implement best practices for teacher support.
- Facilitated communication between teachers and management to ensure information flow for the development of the company.
- Monitored teacher readiness throughout shifts and effectively communicated with Korean managers on relevant topics.
- Ensured teachers in team maintained stable work conditions during shifts.
- There is a very thin line between becoming a boss and a leader with this position and retaining the position of being a leader to your subordinates is very tough considering you are also dealing with licensed professionals.
- Provided contact information for Jillian Marie Galang for communication purposes.
- Contact Number: +63 99 922 6134
Classroom English Teacher
Hope School
08.2019 - 11.2020
- Collaborated with team to teach across multiple provinces and centers simultaneously.
- I was assigned to teach in one of our centers in Khoai Chau, and Duc Hop and I also taught in a public Kindergarten school, named as Misa Mam Non.
- Since the company doesn’t have numerous teachers, I often travel to Hung Yen City as well to teach in our main center.
- Conducted speaking tests for student evaluations every 6-8 lessons, focusing on pronunciation, vocabulary, and grammar integration.
- We follow certain guidelines in making our lesson plans and they should be submitted 2 days before teaching the topic to avoid punishments. It is one of the rules I was able to follow until the pandemic occurred.
- Provided contact information for Phuong Lan, the designated liaison.
- Provided contact number: 09 750 951 51 for communication purposes.
Freelance IELTS Writing teacher
Dian Ting English Tutorials
03.2019 - 07.2019
- Reviewed sample IELTS writing submissions from Chinese students preparing for the IELTS exam, providing constructive feedback to enhance their writing skills.
- We undergo intensive training for a month and only those who are qualified can stay and work for the start-up company.
- Managed a flexible work schedule as a freelancer, adapting availability to meet client needs while maintaining quality instruction.
- Utilized a home office primarily for teaching, with access to a backup office for uninterrupted service during connectivity issues.
- I only worked for them for 5 months since I got an offer to become a classroom English teacher in another country.
- Listed Roxanne Chaokas as primary contact for inquiries.
- Provided contact number 074 665 6163 for inquiries.
ESL (English as a Second Language) teacher
Infuturo Inc.
03.2017 - 01.2019
- Decorated teaching stations to create a more engaging learning environment for students.
- Taught English tailored to students' levels and ages, facilitating discussions for those who preferred conversational practice over structured lessons.
- Recorded grammar corrections and overall comments for each student after class and submitted them within one hour.
- Since it was an online class, we have to use computers and headphones every day, we have a different headphone for a video class and a different one for a phone class since using a dialer is very much necessary.
- We also submit a monthly evaluation to our students every end of the month to inform them about their progress.
- All phone classes are automatically recorded but not for video classes so we have to manually save it and properly arrange them.
- Provided contact information for Paterno Novencido Jr as point of reference.
- Included contact number +63 905 307 8874 for communication.
ESL (English as a Second Language) teacher
ABC360
07.2016 - 01.2017
- Taught Chinese students across diverse age groups, from Kindergarten to retirees, tailoring instruction to meet individual needs.
- Submitted overall comments and ratings for students based on daily performance, providing constructive feedback for improvement.
- The student can be a permanent or temporary student depending and most often they choose the ones that satisfy them.
- Utilized laptop and headphones to conduct interactive online classes, enhancing student engagement and learning experience.
- Provided contact information for Charlene Laroco, the primary contact person.
- Supplied contact number +63 905 555 7146 for communication purposes.
Call Center Agent
Convergys (Concentrix)
06.2015 - 05.2016
- We were trained for a month and at first I was educated for the mediation department wherein we make cases for eBay buyers and sellers regarding their items that they purchased or the ones that they are selling.
- After being in that department for a few months, we were trained again since we have to be transferred to another department which only caters to eBay buyers.
- Opened cases for clients, facilitated online purchases, assisted with payments, resolved issues, answered site-related questions, created guest accounts, and guided clients through the buying process.
- Opened cases for clients, bought items online, assisted with payments, addressed issues, answered questions about the site, created guest accounts, and guided clients on purchasing items.
- Supported clients with all aspects of their needs related to the job, ensuring a smooth and satisfactory experience.
- There is what we call “Commendation Call” for agents who did their best in catering to the needs of their clients during that certain call which I received every now and then. We also have a status that we need to maintain and it should not go below 85% or else we will be terminated from the company.
- Contact Person: Jill Abanes
- Contact Number: +63 956 251 7155
1st Grader Classroom teacher
Cypress Christian Academy School
06.2014 - 03.2015
- Taught Grade 1 students across subjects including math, English, Filipino, Mother Tongue, and physical education, promoting holistic development and foundational skills.
- I was assigned as a classroom teacher for Grade 1 students and I taught almost all subjects to them such as Math, English, Filipino, Mother Tongue, Physical Education and other subjects.
- Taught English to Grade 2 students twice a week, supporting their language development and enhancing their learning experience.
- Developed and administered exams quarterly, providing feedback to parents on student progress to support learning continuity.
- As a teacher, we were also observed by our Principal while teaching and I have received satisfactory feedback from them.
- As a teacher, we were also observed by our Principal while teaching and I have received satisfactory feedback from them.
- After my graduation, I applied to a private school and lucky enough, I passed the interview and demo teaching.
- Shared contact information for effective parent communication.
- Provided contact number for follow-up communication.
Languages
- English
- Vietnamese
Timeline
IELTS General Training - IELTS
British Council
06.2026 - 07.2026
Shift Head
Intalkconnect Language Learning Center
01.2021 - 12.2023
Classroom English Teacher
Hope School
08.2019 - 11.2020
Freelance IELTS Writing teacher
Dian Ting English Tutorials
03.2019 - 07.2019
ESL (English as a Second Language) teacher
Infuturo Inc.
03.2017 - 01.2019
ESL (English as a Second Language) teacher
ABC360
07.2016 - 01.2017
Call Center Agent
Convergys (Concentrix)
06.2015 - 05.2016
1st Grader Classroom teacher
Cypress Christian Academy School
06.2014 - 03.2015
TESOL - Teaching English to Speakers of Other Languages (TESOL)
TVE Coaching Enterprise
Bachelor of Elementary Education - General Education
Benguet State University