Edgardo Enrique Perez

Flight Attendant

American Airlines

Miami, Florida

06.1998 - 10.2006

Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Participated in pre-flight briefings to discuss flight details, weather and service plans.
Greeted passengers, answered questions, and directed them to their seats.
Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Responded to medical emergencies as needed during flights.
Delivered onboard customer service including food and beverage service.
Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
Cooperated with pilots and crew members while performing duties on board the plane.
Demonstrated safety equipment and procedures to meet FAA guidelines.
Instructed passengers on safety and emergency procedures and answered questions related to flight.
Provided safety instructions to passengers prior to takeoff and landing.
Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
Adhered to company policies regarding security measures and protocol at all times.
Provided assistance to disabled passengers when necessary.
Followed safety, passenger and supply pre-flight checklists.
Administered and coordinated emergency procedures or care, enhancing onboard safety.
Dealt with mechanical and passenger emergencies according to standards.
Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
Offered answers to passengers' questions and resolved issues that arose during flights.
Kept cabin neat, clean and professional in appearance.
Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
Assisted passengers with stowing carry-on luggage in overhead compartments.
Assisted passengers during deplaning process by providing directions or other information as requested.