Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edna Cruz

Auckland

Summary

Dynamic server and events coordinator with a proven track record at Amano, delivering exceptional customer service and fostering strong relationships. Skilled in food safety and team collaboration, I excel in high-pressure environments, ensuring seamless operations and memorable guest experiences. Passionate about enhancing dining experiences through personalized service and attention to detail.

Overview

3
3
years of professional experience

Work History

Server

Amano
01.2025 - 04.2025
  • Greeted guests and accommodated all dietary needs through personalized recommendations and order taking.
  • Provided comprehensive menu knowledge, detailing ingredients and preparation methods.
  • Recommended wines and beverages tailored to guests' preferences and food selections.
  • Anticipated guest needs, delivering attentive and responsive service.

Server

Kalypso Island Bar & Grill
06.2024 - 12.2024
  • Acquired comprehensive knowledge of menu items and specials for precise customer descriptions.
  • Collaborated with kitchen staff to optimize order management and ensure timely meal delivery.
  • Established strong customer relationships through attentive service and engaging interactions, enhancing repeat business.

Events Coordinator & Bartender

Tahiti Nui Cocktail Lounge
10.2023 - 07.2024
  • Scheduled guest performers and finalized contracts to ensure smooth event execution.
  • Managed budgets and timelines to maintain control over resources.
  • Monitored bar inventory, ordering supplies and ingredients as necessary.

Host & Server

North Side Bar & Grill
06.2022 - 10.2023
  • Ensured timely and high-quality order completion through collaboration with chefs and kitchen staff.
  • Addressed inquiries and provided menu recommendations to restaurant patrons.
  • Managed reservations while greeting guests to enhance overall experience.

Education

Associate of Applied Science - Tourism And Hospitality Management

Austin Community College
Austin, Texas
05-2016

Skills

  • Strong work ethic
  • Customer service excellence
  • Team collaboration
  • Pressure management
  • Food safety knowledge
  • Effective communication skills
  • Conflict resolution

Languages

Spanish
Full Professional

Timeline

Server

Amano
01.2025 - 04.2025

Server

Kalypso Island Bar & Grill
06.2024 - 12.2024

Events Coordinator & Bartender

Tahiti Nui Cocktail Lounge
10.2023 - 07.2024

Host & Server

North Side Bar & Grill
06.2022 - 10.2023

Associate of Applied Science - Tourism And Hospitality Management

Austin Community College

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Edna Cruz