Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Eduardo Oncena

Hobsonville,AUK

Summary

Forward-thinking professional, passionate to continue delivering excellent customer outcomes. Willing to learn in any given environment, will seize every chance to grow professionally & personally.


3 years in the banking industry looking for a new challenge and more opportunities to grow.


Overview

5
5
years of professional experience

Work History

Advice Centre Assistant Manager

ASB
05.2023 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Defined clear targets and objectives and communicated to other team members.
  • Offered hands-on assistance to customers, assessing needs, and leading team to high level service.
  • Regional Individual Brilliance - Advice Centre Assistant Manager

Personal Banker

ASB
09.2021 - 05.2023
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Maintained great customer relationships & utilized network to continue business development opportunities.
  • Strong attention to detail in all lending applications to meet compliance expectations.
  • Quick learner, excellent problem solving skills and becoming a qualified lender (CAA1 & 2 accredited)
  • Regional Individual Brilliance Winner - Personal Banker

Customer Service Officer

ASB
09.2020 - 09.2021
  • Having quality conversations to discover opportunities with products for customer to ensure value is being added.
  • Assess customer account information to determine current issues and provide potential solutions.
  • Strong verbal and written communication skills.
  • Strong understanding of AML process.

Shift Manager

Burger King
01.2019 - 09.2020
    • Cross-trained in every store role to maximize operational knowledge.
    • Documented employee hours, inventory movements and reports for end of day procedures
    • Recruited, hired and trained new employees, including monitoring staff performance

Education

NCEA 1,2 & 3 -

Albany Senior High School
Albany, NZ
11.2018

Skills

  • Consumer Lending knowledge
  • Proficient towards ASB products & services
  • Strong interpersonal skills
  • Efficient under pressure
  • Time Management
  • Meeting client expectations

References

References:


Ray Kuo

Advice Centre Manager ASB, Northwest Advice Centre, Auckland

Phone: 027 261 5227 / email: ray.kuo@asb.co.nz


Smiljan Curin

Advice Centre Assistant Manager, Lynnmall Advice Centre, Auckland

Phone: 027 588 5506 / email: smiljan.curin@asb.co.nz


Melaia Hauga

Advice Centre Assistant Manager ASB, Manukau Advice Centre, Auckland

Phone: 021 037 9217 / email: melaia.hauga@asb.co.nz


Timeline

Advice Centre Assistant Manager

ASB
05.2023 - Current

Personal Banker

ASB
09.2021 - 05.2023

Customer Service Officer

ASB
09.2020 - 09.2021

Shift Manager

Burger King
01.2019 - 09.2020

NCEA 1,2 & 3 -

Albany Senior High School

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Eduardo Oncena