Edward Fletcher
Wellington,TE ARO
Summary
I am a highly skilled professional with years of experience in customer service, retail, and pharmaceutical. With exceptional communication, problem-solving, and data analysis abilities have helped me excel in my career. As a Shift Supervisor at CVS Pharmacy, I confidently managed employees, schedules, stock, and money, and consistently delivered outstanding results. During my two years as a Field Service Technician at Southern Star, I excelled at providing technical support and sales to customers, exceeding company targets and earning numerous bonuses for my outstanding performance. As a Warehouse Associate at Baylor Scott & White Health, I demonstrated my excellent inventory management and product packaging skills and consistently met and surpassed expectations. Pursuing a Bachelor's degree in Computer and Information Sciences and Support Services at Colorado Technical University, I am confident in my ability to apply my skills and knowledge to the IT field. I am a dedicated, motivated, and resourceful worker who is always willing to go above and beyond to achieve personal and team goals. With 13 years of service as a Sergeant in the U.S. Army, I have acquired exceptional leadership, team-building, critical thinking, and problem-solving skills. These skills have instilled in me a sense of confidence that I bring to every job I take on.
Overview
24
24
years of professional experience
Work History
Warehouse Associate
Baylor Scott & White Health
06.2022 - 11.2023
- Receives all incoming shipments of supplies, instruments, printed materials, and equipment with delivery to the facility Receiving area in an efficient and quick way
- Confirms and validates packing list-to-purchase order matching for condition of products, catalogue numbers, quantities, descriptions, expiration dates, and sizes of items
- Enters receiving information accurately in the Lawson System
- Engages in problem-solving processes to ensure accuracy of receipt of supplies and/or services that lack proper delivery/PO documentation
- Oversees accurate filing and tracking systems documenting receipt, delivery, back-orders, etc
- Of supplies and equipment
- Perform accurate product-return processes within the Lawson System with detailed backup documentation and notations including RGA numbers, comment documentation, etc
- Ensures accurate tracking of supply data such as back-orders, manufacturer numbers, expiration dates, product recalls, lot numbers, etc
- As needed
- Processes and resolves all necessary Lawson Receiving reports such as LBI Open Receiving Report and INR- discrepancy report and other reports as deemed necessary by SCM Director
- Performs consistent and quick delivery of products to facility departments with signed delivery documents
- Performs SCM Tech I duties efficiently as assigned
- Maintains orderly and organized work area to facilitate efficient processes and staff cross-training opportunities.
- Organized and detail-oriented with a strong work ethic.
Field Service Technician
Southern Star, Inc.
02.2020 - 04.2022
- As representative of Southern Star DISH, l introduce residential customers to their award-winning TV service and sell state of the art technology in conjunction with servicing their DISH equipment
- My knowledge of their widerange of technology and services provided customize solutions that meet needs and elevate the customer experience.
Shift Supervisor
CVS Pharmacy
12.2015 - 01.2020
- Manage employees; create and manage scheduling
- Customer Service, handle stock; receiving and ordering, as well as money handling
- Pharmacy; customer service, refills, payment and register count for all terminals.Work effectively with store management and store crews
- Supervise the store's crew through assigning, directing and following up of all activities
- Effectively communicate information both to and from store management and crews
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture
- (Greet, offer help, and thank)
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Maintain customer/patient confidentiality.
Site Manager
USO
10.2014 - 11.2015
- Managed the amount of traffic entering the USO, maintained a log of visitors as well as policies and procedures for those entering the USO
- Established a set of guidelines for the visitors
- Managed warehouse drop offs and filled out paperwork for tax purposes
- Directed the recording for soldiers deploying for their children.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained records and logs of work performed and materials and equipment used.
- Established team priorities, maintained schedules and monitored performance.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
Recreation Assistant
U.S. Army MWR
04.2013 - 09.2014
- Issues tools, equipment and games to authorized customers
- Checks identification, collects fees when appropriate, and completes appropriate documentation
- Receives returned items, inspecting for obvious damage and missing parts
- Checks inventories and supplies
- Assists in directing patrons, scheduling the use of courts, lanes and equipment
- Participates in and directs games and social events
- Decorates party rooms and maintains the cleanliness of assigned work areas
- Provides facility and program information to patrons
- Assists with simple repair and maintenance.
Sergeant
US Army
07.1999 - 10.2012
- Chemical, Biological, Radiological and Nuclear Specialist; operate and maintain use of nuclear, biological and chemical detection and decontamination equipment
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Bachelor's degree - Computer and Information Sciences and Support Services
Colorado Technical University
12.2026
Associate's degree - Computer Science
Vista College
02.2020
Skills
- Customer Service
- Critical Thinking
- Self-Motivated and Disciplined
- Communication Efficiency
- Leadership and team building
- Relationship Building
- Deadline Adherence
- Microsoft Excel, Word, PowerPoint and Outlook Proficient
- IT proficient ie Networking & Service Desk
- Troubleshooting & Problem-Solving
- Work Planning and Prioritization
- Operations Support
- Quality Assessment and Assurance
- Workplace Safety & Security Assurance
- Product Organisation and Management
- Logistics and Warehouse Management
- Inventory organization and Management
Additional Information
Robyn Jack | 0279338813 | jrobyn246@gmail.com | Unit 1, 62 Cambridge Terrace, Te Aro, WLG 6011
Reference
Provided upon request
Timeline
Warehouse Associate
Baylor Scott & White Health
06.2022 - 11.2023
Field Service Technician
Southern Star, Inc.
02.2020 - 04.2022
Shift Supervisor
CVS Pharmacy
12.2015 - 01.2020
Site Manager
USO
10.2014 - 11.2015
Recreation Assistant
U.S. Army MWR
04.2013 - 09.2014
Sergeant
US Army
07.1999 - 10.2012
Bachelor's degree - Computer and Information Sciences and Support Services
Colorado Technical University
Associate's degree - Computer Science
Vista College
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