Edward Jenkins

• Maintained and repaired a variety of equipment and machinery.
• Diagnosed mechanical issues using diagnostic tools and techniques.
• Collaborated with teams to effectively troubleshoot and resolve service-related problems.
• Conducted routine inspections to ensure equipment safety standards.
• Installed new components and systems in accordance with specifications.
• Trained and guided junior technicians on best practices to enhance team capabilities.
• Ensured compliance with company policies and safety regulations consistently.
• Diagnosed problems and determined solutions for various customer issues.
• Performed onsite repair of equipment at customer locations.
• Communicated with clients to ensure outstanding customer service and foster repeat business.
• Repaired faulty components such as motors, pumps, valves, switches.
• Identified potential problems during routine inspections in order to prevent future breakdowns.
• Followed all safety protocols while performing work in potentially hazardous environments.
• Responded quickly to emergency calls from clients needing immediate assistance.

• Oversaw account portfolios to enhance client satisfaction and retention efforts.
• Cultivated client relationships to align services with their needs and expectations.
• Coordinated with internal teams to deliver solutions aligned with client objectives.
• Coordinated with internal teams to ensure timely delivery of products and services to clients.
• Implemented streamlined communication channels between clients and service teams.
• Managed multiple accounts simultaneously while meeting deadlines.
• Acted as main point of contact in matters relating to client concerns and needs.
• Resolved customer complaints in a timely manner.
• Addressed client issues and complaints promptly to maintain satisfaction levels.
• De-escalated customer interactions by providing alternative solutions to issues.
• Ensured compliance with industry regulations when dealing with clients.
• Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
• Utilized problem-solving skills when dealing with difficult customers.

· Manufacturing, construction, assembling and fitting of components for domestic and industrial machinery

· Refrigeration plants (Ammonia, R134A).

· Main ventilation fans.

· Kaeser air compressors.

· Head gear chiller maintenance.

· Batch plant.

· Calorifiers.

Additional shafts mechanical maintenance entails:

· Removed and replaced guide ropes, head ropes, and tail ropes to maintain integrity and functionality of systems.

· Change out of faulty skips

· Conducted maintenance and repairs on elevators, ensuring safe and efficient operation.

· Assisting with shaft exams.

· Replacement of liners

· Replacement of faulty cylinders at tipping level.

· Performed general maintenance on service shaft and production shaft winders to support ongoing operations.

• Repair and maintain cooling systems industrial refrigeration systems and compressors.
• Installed new refrigeration equipment according to industry standards and safety protocols.
• Collaborated with team members to streamline service delivery and improve efficiency.
• Provided technical support and mentorship to junior technicians during complex repairs.
• Building and commissioning refrigeration units/plants, freezer rooms and chiller plants.
• Diagnosed refrigeration system issues using advanced troubleshooting techniques.
• Performed routine maintenance on commercial air-conditioning units and refrigeration systems to ensure optimal performance.
• Repaired and replaced faulty components in refrigeration and HVAC systems.