Edwin Zindoga
Bulawayo
Summary
Experienced in upselling techniques and knowledgeable about alternative food and beverage combinations. Able to recommend the best options to enhance the dining experience. Possess a thorough understanding of food preparation methods and key ingredients, and adept at explaining these details to customers. Flexible and willing to work varying shifts, including weekends and holidays. Excellent English communication skills. Proficient in using Excel, PowerPoint, and Word. Strong ability to build and maintain customer relationships, as demonstrated by a track record of delivering exceptional service. Relentless determination evident in commitment to completing projects successfully. Consistently receives high ratings reflecting unwavering pursuit of excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Head Waiter
SAN MARCO
01.2006 - 02.2008
- Responsible for the table set up and preparation of tables for the respective service
- Responsible for the food and wine service at the tables assigned
- Responsible for any side jobs assigned to
- Approaching customers in a friendly manner, courteously, with a smile and without being overbearing
- Having complete knowledge of all dishes and wines on the menus
Manager
DEL MAR-Bar
02.2010 - 12.2011
- Following the Inventory Control Procedures
- Registering and controlling all beverage sales on the customers’ accounts
- Following beverage requisition procedures
- Responsible for reporting and following up on maintenance, repairs and for the cleanliness of the bar
Sommelier
CAPE GRACE HOTEL
01.2012 - 12.2013
- Creating and updating the wine list in coordination with chefs and the Food and Beverage Manager
- Recommending food and wine pairings
- Advising guests on wines based on their personal tastes and food choices
- Informing guests about different varieties of wines and prices
- Ensuring wines are served at the right temperature and within the proper glassware
- Storing open bottles properly to maintain strong taste
- Managing the wine cellar and ensuring it was fully-stocked
- Training wait staff on available wines
- Negotiating purchase prices with vendors
- Organizing wine tasting days or “wine of the month” events
- Asking guests for ID to verify legal drinking age
- Complying with all health and safety regulations
Head Wine Steward
Norwegian Cruise Line
08.2018 - 01.2023
- Creating and updating the wine list in coordination with chefs and the Food and Beverage Manager
- Recommending food and wine pairings
- Advising guests on wines based on their personal tastes and food choices
- Informing guests about different varieties of wines and prices
- Ensuring wines are served at the right temperature and within the proper glassware
- Storing open bottles properly to maintain strong taste
- Managing the wine cellar and ensuring it was fully-stocked
- Training wait staff on available wines
- Negotiating purchase prices with vendors
- Organizing wine tasting days or “wine of the month” events
- Asking guests for ID to verify legal drinking age
- Complying with all health and safety regulations
Sommelier
Princess Cruises Lines
03.2024 - Current
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
Education
Hotel Management - Hospitality And Tourism Management
Northlink College
Cape Town 11.2008
Skills
- Team Player
- Leadership
- Emotional Intelligent
- Friendly
- Communication
- Time Management
Certification
- Management Training Programme
- Court of masters sommelier
- Bar smart and bar start
LANGUAGES
English - Full Professional Proficiency
Shona - Native or Bilingual Proficiency
IsiNdebele - Good - Spoken
Sepedi - Good - Spoken
IsiZulu - Good - Spoken
IsiXhosa - Beginner - Spoken
Hobbies and Interests
Writing articles and poetry, Reading books, Travelling and Adventure, Learning New Languages and cultures
Accomplishments
- Supervised team of Number staff members.
Timeline
Sommelier
Princess Cruises Lines
03.2024 - Current
Head Wine Steward
Norwegian Cruise Line
08.2018 - 01.2023
Sommelier
CAPE GRACE HOTEL
01.2012 - 12.2013
Manager
DEL MAR-Bar
02.2010 - 12.2011
Head Waiter
SAN MARCO
01.2006 - 02.2008
- Management Training Programme
- Court of masters sommelier
- Bar smart and bar start
Hotel Management - Hospitality And Tourism Management
Northlink College
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