Edwina Cadigan
Te Aro,New Zealand
Summary
Dedicated Personal Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Extremely trustworthy and compassionate with a strong desire to work. An honest and hardworking individual who is able to take initiative and exceed the expectations of the employer. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Personal Assistant/General Manager Policy Group
Department of Internal Affairs
2023.01 - Current
- Provides consistent and dependable personal, secretarial and administrative support services to the General Manager Policy
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Improved time management of the executive through effective prioritization and organization of tasks
- Displayed absolute discretion at handling confidential information
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Handled incoming mail, bills and invoices and completed appropriate actions through Rehutai
- Manage diaries and in-boxes
- Manage the flow of correspondence including identifying and escalating urgent issues and ensuring timely responses and communications
- Organise meetings and distribute agenda, papers and follow up notes or minutes
- Prepare the GM Policy and Policy Directors for meetings by providing necessary reading and relevant documents
- Take minutes of meetings, ensure the recording and allocation of action points and that any relevant information is passed onto appropriate team members
- Complete and distribute agendas and relevant papers for Minister’s meetings
- Provide cover for the other Personal Assistant and Business Support Administrators in the Branch, when required
- Schedule and organise team meetings and events
- Arrange team events and caterings
- Manage the Policy Group newsletter
- Supported Managers by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Assisted with onboarding new staffs and securing paperwork completion.
Personal Assistant/Secretariat
Delegation of the European Union for the Pacific
2013.03 - 2022.03
- Assist the Deputy Head of the Delegation & the Head of Political Section with Secretarial duties
- Organizes meetings and manage diaries & in box
- Manage administration logistics
- Organize the Europe Day celebrations yearly (May 09) the planning etc and inviting guests from all Heads of all Diplomat Corporations in Fiji, government officials, EU citizens, International & regional organizations and others
- Also arrange all protocols etc whenever a representative from a European Union member state visits the Pacific, coordinating with the Ministry of Foreign Affairs of every Pacific Island country and stakeholders
- In addition, assists the EU Ambassador, as a backup to the Ambassador’s PA when required
- Arrange all protocols & Note Verbal’s that needs to be sent to the Ministry of Foreign Affairs & other Embassies
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to EU operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
Receptionist/Office Assistant
UNICEF Pacific
2011.11 - 2012.01
- Answered phone promptly and directed incoming calls to correct offices
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Corresponded with clients through email, telephone, or postal mail
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory
- Provided clerical support to company employees by copying, faxing, and filing documents
- Maintained visitor log for entering and leaving facility for security purposes
- Assisted with onboarding new clients and securing paperwork completion
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
- Helped maintain office security by monitoring visitor access and issuing badges
Education
Office Management
European Union HQ -EEAS
Brussels, Belgium10.2018
Advanced Office Protocol
Office
Sydney06.2015
FOUNDATION STUDIES -
UNIVERSITY OF THE SOUTH PACIFIC
06.1996
TOURISM STUDIES -
FIJI SCHOOL OF HOSPITALITY & TOURISM
01.1994
HIGH SCHOOL DIPLOMA -
ST JOSEPH SECONDARY SCHOOL
12.1992
Skills
- Excellent Customer Service Skills
- Dedicated Team Player
- Strong Communication & active listening skills
- Calm, upbeat demeanour
- Microsoft Office proficiency
- Time management expertise
- Strong Work Ethic
- Advanced multitasking abilities
- Attention to Detail
- Discretion and Confidentiality
- Strong Problem Solver
Accomplishments
- Completed the Fiji Red Cross First Aid & Safety certificate.
- Managed two high-profile EU officials personal and professional schedules.
- Banquets: - Managed sending out invitations, food and drinks delivery for 200+ guests for special events.
- Improved day-to-day operations and streamlined workflows.
- Worked as a Personal Assistant to the EU Ambassdor for eight months, in the absence of the Ambassadors PA.
- Client Service - Developed long-term relationships with stakeholders which increased repeat work relations.
Languages
English
Fijian
References
Available upon request
Hobbies and Interests
- Meeting people
- Travel
- Cooking
- Baking
- Gardening
- Spending time with family
Timeline
Personal Assistant/General Manager Policy Group
Department of Internal Affairs
2023.01 - Current
Personal Assistant/Secretariat
Delegation of the European Union for the Pacific
2013.03 - 2022.03
Receptionist/Office Assistant
UNICEF Pacific
2011.11 - 2012.01
Office Management
European Union HQ -EEAS
Advanced Office Protocol
Office
FOUNDATION STUDIES -
UNIVERSITY OF THE SOUTH PACIFIC
TOURISM STUDIES -
FIJI SCHOOL OF HOSPITALITY & TOURISM
HIGH SCHOOL DIPLOMA -
ST JOSEPH SECONDARY SCHOOL
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