Elyssa Marie Fadera
Cromwell,OTA
Summary
Motivated individual with experience in customer service, sales, and healthcare management. Skilled in building customer relationships and understanding customer needs. Excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
Work History
Medical Management Specialist II
Carelon Global Solutions
Philippines
10.2021 - 12.2023
- Responsible for providing non-clinical support to the Medical Management and/or Operations areas
- Provides information regarding network providers or general program information when requested under Outpatient Prior Authorization
- Responsibilities exclude conducting any utilization management review activities which require interpretation of clinical information.
General Virtual Assistant (Part Time)
Foreclosure
08.2023 - 12.2023
- Maintained a database of contact information for clients, vendors, and other stakeholders.
- Tracked progress of active foreclosures using software programs designed specifically for this purpose.
Virtual Assistant
Agency VA
06.2020 - 05.2021
- (Lead Generation and Appointment setter) Answering inquiries/concerns regarding insurance
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
Customer Service Associate
Microsourcing
04.2019 - 05.2020
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Team Lead Sales Associate
Acquire Asia Pacific
11.2016 - 03.2019
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Email Support / Back Office
24 / 7 Intouch
05.2016 - 08.2016
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Streamlined response times for efficient email support, improving overall customer experience.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Level 3 Sales Representative
Acquire Asia Pacific
02.2012 - 05.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Increased sales revenue by identifying and targeting high-potential accounts.
Product Specialist/Call Center Representative
GB Solutions
11.2011 - 01.2012
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Developed innovative product strategies for increased sales and customer satisfaction.
Telemarketer
Rx World Pharmacy
10.2011 - 11.2011
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
Education
Bachelor of Science - Nursing
Delos Santos - STI College
Philippines10.2010
High School Diploma -
Our Lady of Perpetual Succor College
Philippines03.2006
Skills
- English proficient, both in written and oral communication
- Effective leader and has strong team working abilities
- Hardworking, highly motivated and willing to learn
- Experienced in building rapport and human relations
- Adaptability and Time Management
- Customer Service
- Healthcare Management, experienced in various nursing skills
Affiliations
• Basic Life Support, 06/2007
• Leadership Training, 01/2016
• Sales Compass Training, 04/201
Timeline
General Virtual Assistant (Part Time)
Foreclosure
08.2023 - 12.2023
Medical Management Specialist II
Carelon Global Solutions
10.2021 - 12.2023
Virtual Assistant
Agency VA
06.2020 - 05.2021
Customer Service Associate
Microsourcing
04.2019 - 05.2020
Team Lead Sales Associate
Acquire Asia Pacific
11.2016 - 03.2019
Email Support / Back Office
24 / 7 Intouch
05.2016 - 08.2016
Level 3 Sales Representative
Acquire Asia Pacific
02.2012 - 05.2016
Product Specialist/Call Center Representative
GB Solutions
11.2011 - 01.2012
Telemarketer
Rx World Pharmacy
10.2011 - 11.2011
Bachelor of Science - Nursing
Delos Santos - STI College
High School Diploma -
Our Lady of Perpetual Succor College
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