Efren Gaspi
Christchurch,14 Erin Cres, Mairehau
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Accomplished in overseeing day-to-day business operations on receiving and processing of orders and fostering relationships with customers and clients for sustained business growth.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Customer Service/Sales Coordinator
Kiwi Labels Ltd
05.2021 - Current
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Kept detailed records of sales and customer information , updating database regularly to maintain top-notch service.
- Stayed updated on [Product or Service] and maintained long-term relationships with clients, resulting in increased overall sales.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Improved productivity by increasing customer feedback and maintaining long-term business goals.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
Dispatch Operator
Kiwi Labels Ltd
02.2011 - 04.2021
- Responding to and dealing with customer orders by phone, email and fax.
- Processed orders and timely accurate picking and dispatching of orders.
- Receipting of finished goods into the computer system.
- Stock take/Inventory of stocks to ensure that the quantities on stocks are accurate and sufficient for future orders.
- Communicating with Couriers and Freight Forwarders on matters relating to pick up and deliveries of orders.
- Motivating, organizing and encouraging teamwork within the workforce to ensure that the orders be delivered on time.
Storeman/Warehouse Manager
Tumblar Products Ltd
04.2006 - 11.2010
- Responsible for entire Warehouse operation and generate ideas for improvement.
- In charge of scheduling, motivating and leading a team of warehouse personnel to continually improve performance level.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Liaising with Production Supervisors and upper Management for the smooth operation of the Warehouse
Education
No Degree - National Certificate in Distribution Level 2
Evolve Consulting Ltd (NZ)
Christchurch, NZ04.2010
No Degree - Information Technology Level 3
Aoraki Polytechnic
Ashburton, NZ02.2003
Bachelor of Science - Accountancy
Ateneo De Naga University
Naga City, Philippines03.1982
Skills
- Account Management
- Product and Service Sales
- Customer Support
- Procurement and Sales
- Computer Proficiency
- Client Information Databases
- Systems Assessment and Improvement
- Reporting and Performance Analysis
- Information Updates
- Cycle Counts and Audits
- Quotes and Sales
- File and Records Management
- Stocking and Replenishing
- Shipping Coordination
- Efficient Service
Languages
English
Full Professional
Tagalog-Philippines
Native or Bilingual
Timeline
Customer Service/Sales Coordinator
Kiwi Labels Ltd
05.2021 - Current
Dispatch Operator
Kiwi Labels Ltd
02.2011 - 04.2021
Storeman/Warehouse Manager
Tumblar Products Ltd
04.2006 - 11.2010
No Degree - National Certificate in Distribution Level 2
Evolve Consulting Ltd (NZ)
No Degree - Information Technology Level 3
Aoraki Polytechnic
Bachelor of Science - Accountancy
Ateneo De Naga University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
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