Eileen Tukuafu
Henderson,AKL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Administrator
The Warehouse Group (Noel Leeming FC)
Wiri , AKL
07.2020 - 07.2024
- Checked office stock to determine supply levels and maintain inventory.
- Provided technical assistance with computer hardware and software issues when needed.
- Performed data entry tasks into computer databases from paper documents.
- Prepared and processed invoices, payments and bank deposits.
- Analyzed financial statements to identify trends and make recommendations for improvement.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Performed credit checks on new clients and set up payment terms.
- Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
- Performed financial calculations for amounts due, interest charges and balances.
- Verified and processed invoices from vendors and contacted suppliers regarding billing errors.
- Maintained accurate financial records and documentation in compliance with company policies.
Customer Care Representative
The Warehouse NIDC (Noel Leeming FC)
Wiri, AKL
03.2017 - 07.2024
- Audited customer account information to identify issues and develop solutions.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Collected deposits or payments and arranged for billing.
- Provided training support for new hires related to customer service processes and procedures.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Ensured compliance with data protection regulations when handling customer information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Supported sales team members to drive growth and development.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
Inbound and Outbound Warehouse Associate
The Warehouse NIDC
Wiri, Auckland
02.2014 - 02.2017
- Processed returns from customers promptly according to company policies and procedures.
- Provided assistance to other departments within the organization when needed.
- Received inbound shipments, inspected and counted incoming goods, and verified accuracy of orders.
- Performed regular cycle counts of products stored in the warehouse to ensure accuracy of stock levels.
- Responded quickly to customer inquiries regarding order status or product availability.
- Used digital database to keep records of units and stock moved.
- Updated records of merchandise received or shipped out in the system database, monitored stock levels, and reported low supply levels to supervisors.
- Created reports detailing any discrepancies between physical count results and computerized data.
Picker Packer
The Warehouse NIDC
Wiri, AKL
02.2015 - 02.2016
- Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Trained new employees regarding warehouse procedures and standards.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Assembled boxes or other containers for packing goods prior to shipment.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Reported any damaged products to supervisor immediately upon discovery.
- Labeled packages accurately with destination addresses for shipping purposes.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Processed returned items according to company policies and procedures.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Education
High School Diploma -
Manurewa High School
Manurewa AKL11-2012
Skills
- Fast learner
- Organization and time management
- Problem resolution
- Accuracy and attention to detail
- Excellent communication
- People person
Timeline
Administrator
The Warehouse Group (Noel Leeming FC)
07.2020 - 07.2024
Customer Care Representative
The Warehouse NIDC (Noel Leeming FC)
03.2017 - 07.2024
Picker Packer
The Warehouse NIDC
02.2015 - 02.2016
Inbound and Outbound Warehouse Associate
The Warehouse NIDC
02.2014 - 02.2017
High School Diploma -
Manurewa High School