Eileen Erica Beukes
Hamilton,WKO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Facility Information Officer
Department Of Health
06.2006 - 05.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Retail Store Manager
Galaxy & Co
02.2001 - 05.2006
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
Administration Officer
The Hub
01.1997 - 01.2001
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Created, prepared, and delivered reports to various departments.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Managed daily payment processing and drafted related financial documents.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Generated reports to suggest corrective actions and process improvements.
Personal Assistant
Edgar's Human Resource Department
02.1995 - 12.1996
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Displayed absolute discretion at handling confidential information.
Education
No Degree - Early Childhood Education
South African National Tutor Services
South Africa07.2024
National Diploma N in Human Resource Management - Human Resources Management
Majuba FET College
South Africa07.2013
No Degree - Human Resources Training
University of Pretoria
South Africa06.2011
No Degree - Information Technology
MSC College
South Africa11.2008
High School Diploma -
Ferrum High School
South Africa12.1995
Skills
- Facility Planning Analysis
- Active Listening
- Clerical Support
- Staff Training
- Customer Consulting
- Critical Thinking
- Organization and Time Management
Timeline
Facility Information Officer
Department Of Health
06.2006 - 05.2023
Retail Store Manager
Galaxy & Co
02.2001 - 05.2006
Administration Officer
The Hub
01.1997 - 01.2001
Personal Assistant
Edgar's Human Resource Department
02.1995 - 12.1996
No Degree - Early Childhood Education
South African National Tutor Services
National Diploma N in Human Resource Management - Human Resources Management
Majuba FET College
No Degree - Human Resources Training
University of Pretoria
No Degree - Information Technology
MSC College
High School Diploma -
Ferrum High School
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