Ekta Bagga
4 Larissa Road
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
IT Analyst
ANZ Bank
04.2020 - 03.2025
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
Customer Service Representative
Ministry of Social Development
07.2019 - 05.2020
- Fostered trust and rapport with clients through courteous and empathetic interactions.
- Ensured secure storage of client information, limiting access to authorized personnel only.
- Evaluated client situations to make informed decisions that support clients and families.
- Responded promptly to requests for information to assist clients effectively.
- Provided comprehensive financial and other necessary support tailored to client needs.
- Processed, updated, and managed client information accurately and efficiently.
- Initiated outbound contact regarding specific topics or campaigns as needed.
- Facilitated support for broader MSD services as required.
Caregiver
Fortis Healthcare
01.2013 - 08.2013
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Diploma in Networking Engineering L6
Computer Power Plus
Wellington 05-2015
Diploma of System Technology L5
Computer Power Plus
NZ02-2014
Skills
- IT troubleshooting
- Customer support
- Network administration
- Risk assessment
- Performance optimization
- Respectful and compassionate
- Time management
- Problem-solving
- Active listening
- Customer service
Timeline
IT Analyst
ANZ Bank
04.2020 - 03.2025
Customer Service Representative
Ministry of Social Development
07.2019 - 05.2020
Caregiver
Fortis Healthcare
01.2013 - 08.2013
Diploma in Networking Engineering L6
Computer Power Plus
Diploma of System Technology L5
Computer Power Plus
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