EKTA MISTRY
Auckland
Summary
Personable and reliable with strong focus on customer satisfaction and teamwork. Familiar with retail operations and adept at handling point-of-sale systems and managing inventory. Committed to ensuring seamless checkout experience and fostering positive shopping environment.
Overview
6
6
years of professional experience
Work History
Checkout Supervisor/ARG
WOOLWORTHS
07.2019 - Current
- Working closely with Line Manager to oversee the day to day operations of the Checkout department
- Varying tasks which may include: checkout operating, managing Self-Checkout lanes and Shop n Go
- Consistently met or exceeded performance targets set by store management, demonstrating a commitment to excellence in all aspects of the role.
- Schedule appropriate workers and ensure that customers are met with strong customer service
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Assisted in implementing loss prevention measures by monitoring high-risk areas and reporting suspicious activities to management.
Online Picker
WOOLWORTHS
06.2024 - 12.2024
Price Integrity Assistant
WOOLWORTHS
01.2019 - 01.2020
Education
PG CERTIFICATE IN BUSINESS -
UUNZ Institute of Business
07.2015
BACHELOR OF ARTS - MAJOR IN SOCIOLOGY
IGNOU
12.2009
Skills
- Skilled in handling a team and monitoring their performance
- Excellent organizational, written and verbal communication skills
- Excellent customer service skills, diplomatic and patient with all types of individuals and organizational levels
- Remarkable ability to assist customers with resolution of questions and problems
- I build rapport and trust with customers easily
- Possess good troubleshooting and problem solving skills
- Safety-minded with computer skills
- Attention to detail and keen eye for accuracy
Personal Information
Visa Status: New Zealand Permanent residency
Checkout operator of the year -2023
I was awarded as "Check-out operator of the year" in my store for my commitment of work and exceptional customer service
Timeline
Online Picker
WOOLWORTHS
06.2024 - 12.2024
Checkout Supervisor/ARG
WOOLWORTHS
07.2019 - Current
Price Integrity Assistant
WOOLWORTHS
01.2019 - 01.2020
BACHELOR OF ARTS - MAJOR IN SOCIOLOGY
IGNOU
PG CERTIFICATE IN BUSINESS -
UUNZ Institute of Business
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