Elaine Thomas

Stratford, Taranaki New Zealand,WKO

Summary

I have successfully established a strong customer services small business, in a small community. Although I do beautician work, I consider my prominent role is that of owner and manager. Making customer service as a priority, managing staff, and all financial, marketing relevant to the business

I also have a passion as a volunteer for Riding For The Disabled, my previous experience as a nurse for IHC in the UK, equipped me well for this role

I am now looking forward to my next transition in my career.

Overview

years of professional experience

years of post-secondary education

Work History

Small Business Owner

Self Employed

01.2000 - Current

Established strong customer relationships through excellent communication and attentive service.
Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Consulted with customers to assess needs and propose optimal solutions.
Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.

Education

Psychopeadic Nursing - IHC

Newcastle

01.1981 - 01.1991

Skills

Waxing services
Pedicures expertise
Safety and sanitation
Massage techniques
Facial massage mastery
Brow shaping expert
Cleaning procedures
Appointment scheduling
Sales and upselling
Client consultation
Reception management
Hair removal methods
Sales proficiency
Sterilization requirements
Inventory management
Salon management
Customer consultation
Product knowledge

Sanitation maintenance
Decision-making
Active listening
Relationship building and management
Product upselling
Clear communication
Sanitation practices
Product and service explanations
Social skills
Selling and upselling
Scheduling appointments
Relationship building
Continuing education
Client education
Issue resolution
Social media promotion
Administrative procedures

Timeline