Elanari Pauesi-Te'o
Porirua
Summary
Bar Operations Manager with a proven track record at the Sin Bin Sports Bar; enhancing customer satisfaction and employee retention through effective team leadership and process improvement. With my experience in the field, I strive to empower staff to excel, resulting in improved performance and a positive work environment.
Overview
10
10
years of professional experience
Work History
Bar Operations Manager
Sin Bin Sports Bar
08.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Bartender Supervisor
Silverstream Retreat
05.2015 - 07.2017
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Project management
- Employee motivation
- Maintaining compliance
- Process improvement
- Health and safety compliance
- Onboarding and orientation
Timeline
Bar Operations Manager
Sin Bin Sports Bar
08.2017 - Current
Bartender Supervisor
Silverstream Retreat
05.2015 - 07.2017
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