Elani Kumi
Mangere,AKL
Summary
I am hardworking, reliable, versatile and have excellent communication skills. I'm well organized, work well under pressure, I work well as an individual and also in a team.
I am a firm believer in constant learning and a strong work ethic to succeed. Working together towards a common goal. I am driven to complete objectives and encourage an energetic and positive work environment.
I am seeking a challenging opportunity in an exciting and innovative workplace and look forward to reaching my full potential
Overview
4
4
years of professional experience
Work History
Implementation and Support Co-ordinator
Counties Manukau District Health Board
02.2023 - 12.2023
- Providing email and phone support
- Supporting In-Person Training
- Delivered Employee Champion trainings, drop in sessions at different locations to empowering employees to effectively utilize the new rostering system
- Provided timely technical support, resulting in improved customer satisfaction
- Timecard Checking
- Employee Exits
Health Administrator
Whanau HQ - NRHCC
04.2022 - 01.2023
- Create email, system accounts for new staff
- Maintained up-to-date information in Kronos/Onestaff
- Manage and support technology systems; Onestaff, Kronos, MS Teams. Ability to train staff on Kronos and Onestaff system (as appropriate)
- Organising staff rosters/Creating Schedules, Ensuring meeting MECA requirements
- Creating reports and processing pay discrepancies into Onestaff.
- Supporting surge workforce plan and Redeployment process
- Onboarding and off-boarding staff in technology systems Kronos, Onestaff, MS Teams, Outlook etc
Health Administrator
MIQ Referrals Team, Northern Managed Facilites
10.2021 - 04.2022
- Ability to navigate CIR and check patients into the system and create NHIs and search patients (as appropriate). Using NCTS/BCMS/Border App to check in patients.
- Liaise with community connectors/MSD if required for guests/welfare needs.
- Work effectively with other operation Team e.g., MIQ Hotels, MIQ Facility, PaRCH, MRCH and Johnstons Transport. Organizing and booking Transport for Patients to be transferred from MIF to MIQ once they become a case while isolating.
- Daily check-ins with guests at alternative accommodation and making sure welfare needs are being met in isolation.
Admin Lead
Pacific Otara Vaccination Centre
03.2021 - 10.2021
- Clear understanding of Infection Control practices and appropriate use of Personal Protective Equipment. Applying this practice to everyday tasks
- Create patient NHIs and troubleshooting errors
- Screening for covid symptoms or eligibility
- Supervision and coordination of administrators on the floor
- Organising staff rosters with our Admin Team
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Ability to train admin staff to assist and support Nurses and Doctor with system issues and identifying if they require more training our CIR system.
- Book and manage patient appointments
- Meet and greet of clients, ensuring infection control practices are maintained
- Data Entry
Receptionist
Ingham Nissan
02.2021 - 03.2021
- Meeting and Greeting customers
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Customer Service Representative
Ingham Rentals
07.2019 - 02.2021
- Signing up new and existing customers
- Upselling of accessories and extras
- Checking vehicles with customers at hire time
- Completing paper work including payments/daily balance
- General administrative duties
Education
NCEA Level 1, NCEA Level 2
Mangere College
Mangere, NZSkills
- Problem Solving abilities
- Team Bonding
- Calm and level-headed under duress
- Help Desk Support
- Staff Training
- Data Entry Documentation
- Customer Communication and Empathy
- Organizational Skills
- Attention to Detail
Referees
Available on request
Timeline
Implementation and Support Co-ordinator
Counties Manukau District Health Board
02.2023 - 12.2023
Health Administrator
Whanau HQ - NRHCC
04.2022 - 01.2023
Health Administrator
MIQ Referrals Team, Northern Managed Facilites
10.2021 - 04.2022
Admin Lead
Pacific Otara Vaccination Centre
03.2021 - 10.2021
Receptionist
Ingham Nissan
02.2021 - 03.2021
Customer Service Representative
Ingham Rentals
07.2019 - 02.2021
NCEA Level 1, NCEA Level 2
Mangere College
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