Eleanor Matthews
Auckland,Kumeu
Summary
Reliable support worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Respectful and compassionate professional offering 12-year background serving community by providing guidance for clients in need.
Overview
14
14
years of professional experience
Work History
Kaiarahi Navigator Support Worker
Te Whanau O Waipareira Trust
08.2009 - 08.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
Canteen Manager
Te Whanau O Waipareira Trust
02.2012 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Budget Advisor
Te Whanau O Waipareira Trust
02.2010 - 08.2023
- Built and maintained relationships with clients to provide ongoing support.
- Produced detailed reports outlining key issues and proposed solutions.
- Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue.
- Provided support in negotiations and legal matters to help client negotiate complex business negotiations and legal issues.
Education
Bi Culture Social Services - Support Worker
Te Wananga O Aotearoa
Lincoln, NZ01.2020
Skills
- First Aid Certification
- Communication Assistance
- Clients Rights
- Client Records Management
- Crisis Situations
- Strength Improvements
- Word Processing
- Laptop and Tablet Operation
- General Housekeeping
- Home Visits
- Customer Inquiries
Timeline
Canteen Manager
Te Whanau O Waipareira Trust
02.2012 - 03.2019
Budget Advisor
Te Whanau O Waipareira Trust
02.2010 - 08.2023
Kaiarahi Navigator Support Worker
Te Whanau O Waipareira Trust
08.2009 - 08.2023
Bi Culture Social Services - Support Worker
Te Wananga O Aotearoa
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