Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Eleena Kujur
Auckland CBD
Work Preference
Summary
Friendly and Diligent Hospitality Specialist with years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Trained in cleaning, sanitation and supply management. Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
DILRUBA BARS AND LIMITED
Auckland, AUK
04.2023 - Current
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Bar Attendant
Dicey Reillys Pub And Eatery
Auckland, AUK
12.2022 - 02.2023
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Bussed bottles and glassware to maintain clean bar area.
- Delivered food to customers at bar and tables.
- Poured and prepared mixed drinks.
Cafe Assistant
Habibi Cafe
04.2022 - 01.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Carried out day-to-day duties accurately and efficiently
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Notified management of product and supply shortages to reduce disruption in availability
- Ability to work under pressure.
- Ability to multi-task.
- Stocking and ordering.
Waitress
The Wildfire
Auckland, AUK
06.2022 - 08.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
Front of House Team Member
The Proper Pizza
12.2021 - 02.2022
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Manager in Training
The Mt.Everest Kitchen
10.2021 - 11.2021
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Food and Beverage Supervisor
The Classic Theatre Company
02.2021 - 03.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Monitored food preparation, production and plating for quality control.
- Taking orders from customers when needed.
Production Line Worker
Fisher and Paykel
10.2020 - 12.2020
- Boxed, labeled and transported items to support assembly operations.
- Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Worked closely with others in team-oriented settings to maintain line productivity.
Front Desk Assistant
House of Bon Bon
08.2019 - 10.2019
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
Front of House Wait Staff Member
Handi Mitran Da
06.2014 - 05.2019
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Prepared beverages and filled food orders for customers.
- Greeted and maintained relationships with regular customers.
Voluntary Worker
Madad Welfare Society
07.2016 - 01.2019
- Provided support and companionship to patients in need of assistance.
- Oversaw special activities and monitored students during field trips.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Graduate Diploma in Hospitality Management -
Manukau Institute Of Technology
Manukau, Auckland12.2020
Bachelor of Commerce -
Jaipur National University
Delhi, India06.2018
Bachelor of Arts - Sociology And History
Jesus And Mary College
Delhi, India07.2014
Skills
- Front-of-house display creation
- Food running
- Punctuality
- Flexible & Adaptable
- Good communication skills
- Teamwork and contribution
- Ethical and honest
- Cash Handling
- Inventory organization
- POS system use
- Stocking and replenishing
- Beverage preparation
- Friendly and outgoing
Additional Information
Licence Controller Qualification
Timeline
Restaurant Manager
DILRUBA BARS AND LIMITED
04.2023 - Current
Bar Attendant
Dicey Reillys Pub And Eatery
12.2022 - 02.2023
Waitress
The Wildfire
06.2022 - 08.2022
Cafe Assistant
Habibi Cafe
04.2022 - 01.2023
Front of House Team Member
The Proper Pizza
12.2021 - 02.2022
Manager in Training
The Mt.Everest Kitchen
10.2021 - 11.2021
Food and Beverage Supervisor
The Classic Theatre Company
02.2021 - 03.2021
Production Line Worker
Fisher and Paykel
10.2020 - 12.2020
Front Desk Assistant
House of Bon Bon
08.2019 - 10.2019
Voluntary Worker
Madad Welfare Society
07.2016 - 01.2019
Front of House Wait Staff Member
Handi Mitran Da
06.2014 - 05.2019
Graduate Diploma in Hospitality Management -
Manukau Institute Of Technology
Bachelor of Commerce -
Jaipur National University
Bachelor of Arts - Sociology And History
Jesus And Mary College