Overview
Work History
Education
Skills
Attributes
References
Certification
Languages
Timeline
Generic

Elena - Alexandra Mititelu

Auckland,Mangere Bridge

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Administrator

Hall's Cold Chain Logistic
07.2022 - Current
  • Working on WMS in a close relationship with Operation and customer, 3PL - storage site
  • Full Logistics Service including Storage, Order Picking, Pick & Pack, Container Handling, Distribution & Transport.
  • MPI Registered.
  • Health&Safety representative
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
  • Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
  • Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
  • Accredit person with MPI

Business administrator

Straightline Plastering limited
03.2019 - Current
  • Accounts Payable, Accounts Receivable, Payroll, Purchasing

Customer Service Representative

Viand foods limited
09.2021 - 07.2022
  • Processing online orders, Customer assistance via phone and email, Taking inbound and outbound calls - liaising with clients, General administration duties
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Retail shop assistant

Swiss Deli ltd
11.2016 - 09.2021
  • Shop managing, Till operator, Ordering stock, Relationship with customers, Costumer Service

Shop Manager

Indiriim.SRL
06.2013 - 08.2014
  • Customer service and to communicate with clients, Helping the accounting department with payroll duties

Education

High School Diploma -

College of Food Industry
Romania
04.2013

Skills

  • Knowledge of accounting, finance and economics
  • Technical computer skills - Microsoft Office
  • High level of written language - able to compose professional letters, Emails, reports and submissions
  • Ability to deliver presentations and to communicate with clients
  • Excellent customer service skills and the ability to collaborate with colleagues
  • Experience with relationship-building
  • Excellent contributor to teams both at work and school
  • Performed to high standards in several roles, organizing work and people
  • Languages (fluent) - English and Romanian

Customer service excellence

Cash Handling

Call center experience

Scheduling appointments

Data Entry

Customer Focus

Follow-up skills

Meeting deadlines

Troubleshooting

Issue Resolution

Complaint Handling

Payment Processing

Customer Needs Assessment

Multitasking and Organization

Team Leadership

Employee Supervision

Handling Complaints

Office Management

Self Motivation

Staff Training

Inventory Control

Attributes

  • Successful with time management, meeting targets and deadlines, showing close attention to detail
  • Able to follow instructions precisely and without hesitation to ask questions
  • Possess strong work ethic with good understanding of the importance of professional behaviour
  • Endeavor to perform work to high standards and always look for ways to improve
  • Able to adjust quickly to new situations and to be flexible with different types of work
  • New Zealand Resident visa

References

Available on request

Certification

HSR Stage 1: Introduction to the HSR role

Accredited person MPI

Languages

Romanian
Native or Bilingual
English
Professional Working

Timeline

Customer Service Administrator

Hall's Cold Chain Logistic
07.2022 - Current

Customer Service Representative

Viand foods limited
09.2021 - 07.2022

Business administrator

Straightline Plastering limited
03.2019 - Current

Retail shop assistant

Swiss Deli ltd
11.2016 - 09.2021

Shop Manager

Indiriim.SRL
06.2013 - 08.2014

High School Diploma -

College of Food Industry

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Elena - Alexandra Mititelu