Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Elena Eden

Palmerston North,Manawatu

Summary

I am a 36-year-old mother of two daughters with a background in reception, sales and administration.

I am open to opportunities both part-time and full-time if the role presents itself.

Tech savvy and organized I am looking to utilize my skills and high work ethic, to encompass more growth and sustain a lifelong career.

I have found that I thrive in a busy environment, whether that takes shape via work, or in my down time by regularly donating plasma, volunteering, tackling a sport or just testing my own physical limits with a new challenge in the gym.

I wish to grow with a company that aligns with my values of honesty, hard work and compassion, and a little bit of humor.

Overview

7
7
years of professional experience

Work History

Referral coordinator

Geneva Health Care
01.2023
  • Lower north island administration for Geneva Health
  • Conducted outreach to community providers for referrals and resources.
  • Allocating referrals within Hawkes Bay, Taranaki, Whanganui, Manawatu and Wellington.
  • Administrative duties -ACC contracts inputting and collating monthly referral data to Excel.
  • Engaging and outsourcing partners to accommodate urgent referrals
  • Maintained accurate records of all referrals, including contact information and follow-up activities within tight time frames.

Branch administrator/ Customer service operator

Foot Mechanics Podiatry Manawatu
01.2021 - 01.2023
  • In-house booking receptionist, triage and prioritized enquiries to our Palmerston North clinic via online submissions, phone and email.
  • Podiatry trained in knowledge that grew and changed by the week, common knowledge of services and availability, for quick bookings.
  • Helped to build a status for our branch of superior customer service, by taking note of critical details in every call, and being outstanding as a scheduler.
  • Manager of staff diaries including leave and training, organizing work meetings and daily instruments ordering.
  • Processing and allocation of courier orders to each Podiatrist, within a quick time frame.
  • Spreadsheet orthotics data, invoiced ACC funded appointments, and met companywide deadlines.
  • Accessed sensitive information on behalf of clients such as ACC claims and Southern Cross discreetly, whilst in a busy reception area.

Administrative Officer, referrals coordinator and receptionist

TBI Health
01.2019 - 01.2021
  • Patient referrals allocated and liaised with VOC team on availability and budgets.
  • ACC claim information gathered and private insurers on behalf of patients.
  • Front desk duties for more than seven Physiotherapists, occupational therapists and Psychologists.
  • Administration data entry, accuracy and attention to detail was important due to the outcome measures directly impacting a client’s treatment and possible funding.
  • Trained new staff members and reported back to senior administrators and branch Managers.

Education

Freyberg High School
Palmerston North, NZ

Skills

  • Proactive and results orientated
  • Develops inter-personal connections easily
  • Efficient at managing multiple tasks and adapatable
  • Trustworthy and dependable with responsibilty
  • Easy to relay new policies to and implement timely
  • Clear and concise customer communicator, I am always aware my first impression represents the business
  • Motivated and self-aware, I bring initiative and keenly work with minimal supervision
  • Profficient in internal Health care systems such as Gensolve and Cliniko, Email, Microsoft Word, and Excel, and I quickly pick up new systems

Accomplishments

  • Qualified Palmerston North Rural volunteer firefighter May 2024
  • 2010 National Certificate in Early Childhood Education and Care Level 3
  • NCEA Levels all achieved at Freyberg High School 2005

References

  • Michael Hong, 0212983727, michaelh@footmechanics.com, Foot Mechanics
  • Regan Hunt, 0273855302, Palmerston North Volunteer Brigade Chief
  • Jackson Wong, 021463862, Jackson@tbihealth.co.nz, TBI Health Clinic Manager

Timeline

Referral coordinator

Geneva Health Care
01.2023

Branch administrator/ Customer service operator

Foot Mechanics Podiatry Manawatu
01.2021 - 01.2023

Administrative Officer, referrals coordinator and receptionist

TBI Health
01.2019 - 01.2021

Freyberg High School

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Elena Eden