ELENA L H TAFUA
AUK,New Zealand
Summary
Experienced in research, analysis, and communication, with a focus on policy development and problem-solving. Skilled in data interpretation and report writing, fostering effective teamwork and stakeholder engagement. Prepared to apply strategic thinking and analytical skills to new career opportunities. Proven track record of achieving results through strong organizational and planning abilities.
Overview
8
8
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work history
Call Centre Agent - Remote (Casual)
Call Centre People Limited
Auckland, AUK
02.2023 - 04.2023
- Delivered inbound and outbound customer service for New Zealand Census Population 2022 queries.
- Documented all phone interactions for record-keeping and quality control.
- Resolved conflicts respectfully to uphold company image.
- Provided technical support for customer issues, showcasing problem-solving skills.
- Utilised multi-line telephone systems for efficient call management.
- Maintained professionalism during challenging interactions, ensuring composure under pressure.
Principal Policy Analyst
Samoa Public Services Commission
APIA, Samoa
11.2021 - 05.2022
- Provided strategic advice to Commission and Ministries on organisational structures and establishments.
- Monitored and evaluated human resource operations to enhance performance of Samoa Public Service.
- Led mentoring and coaching initiatives to develop leadership capabilities within teams.
- Conducted research to inform policy development and ensure evidence-based decision-making.
- Oversaw monitoring and evaluation processes to assess effectiveness of policies.
- Facilitated networking opportunities among stakeholders to foster collaboration.
- Supported divisional management and administration by streamlining processes and enhancing communication.
Senior Policy Analyst
Samoa Public Service Commission
APIA, Samoa
09.2016 - 10.2021
- Delivered comprehensive HR policy advisory services to facilitate strategic decisions.
- Executed research and analysis to inform policy recommendations.
- Supported monitoring and evaluation activities to assess impact and outcomes.
- Oversaw database management to ensure accurate information flow and documentation.
Policy Analyst
Public Service Commission
APIA, SAMOA
08.2015 - 09.2016
- Supported Division objectives through effective database management and human resource policy advice.
- Conducted research and analysis on HRM-related issues to inform decision-making.
- Assisted with Division's monitoring and evaluation activities to enhance operational effectiveness.
Education
Certificate IV - Project Management practice
University of South Pacific
Alafua, SAMOA 03.2019 - 08.2019
Bachelor of Arts Degree - History & Sociology
National University of Samoa
Apia, SAMOA 01.2012 - 04.2015
University Preparatory Year - Certificate Arts - Liberal Arts And General Studies
National University of Samoa
Apia Samoa 01.2011 - 12.2011
Pacific Senior School Certificate - Liberal Arts And General Studies
Samoa College
Apia, SAMOA 01.2010 - 12.2010
School Certificate Year 12 - Liberal Arts And Sciences
Samoa College
APIA, Samoa 01.2009 - 12.2009
Year Eight National Examination Certificate - Primary School Certificate
Vaitele- Uta Primary School
Apia, SAMOASkills
- Analytical research and reporting
- Adaptability and initiative
- Conflict resolution
- Client service excellence
- Attention to detail
- Technical proficiency
- Data management
- Informed decision-making
- Collaborative teamwork
- Outbound calling and follow-up coordination
- Stress resilience
Affiliations
- Jan 2021 – May 2022 President of Church Youth Group
- Jan 2020 – May 2022 Treasurer of Church Choir (St Bartholomew Choir)
- 2013-2014 - Treasurer for the Catholic Youth, Corpus Christi Vaitele- Uta.
- 2012-2013 - Secretary & Treasurer for the Sunday School, Corpus Christi Vaitele - Uta.
- 2014 - Secretary for the National University of Samoa's ‘Culture Club'. (1 semester)
- Committee Member/Logistic Coordinator for the HSA204 Class Fieldtrip for Savaii and Upolu in 2014.
- 2009 – 2022 Word Minister – Catholic Parish Vaitele Uta
Languages
English
Native
Samoan
Native
References
References available upon request.
Certification
- Certificate in Stress Management (2017)
- Certificate in Effective Meeting Workshop (2015)
- Certificate in Public Policy Monitoring and Evaluation (2015)
Timeline
Call Centre Agent - Remote (Casual)
Call Centre People Limited
02.2023 - 04.2023
Principal Policy Analyst
Samoa Public Services Commission
11.2021 - 05.2022
Certificate IV - Project Management practice
University of South Pacific
03.2019 - 08.2019
Senior Policy Analyst
Samoa Public Service Commission
09.2016 - 10.2021
Policy Analyst
Public Service Commission
08.2015 - 09.2016
Bachelor of Arts Degree - History & Sociology
National University of Samoa
01.2012 - 04.2015
University Preparatory Year - Certificate Arts - Liberal Arts And General Studies
National University of Samoa
01.2011 - 12.2011
Pacific Senior School Certificate - Liberal Arts And General Studies
Samoa College
01.2010 - 12.2010
School Certificate Year 12 - Liberal Arts And Sciences
Samoa College
01.2009 - 12.2009
Year Eight National Examination Certificate - Primary School Certificate
Vaitele- Uta Primary School