Elenoa Taumalolo
126 Walter Strevens Drive, Conifer Grove,New Zealand
Summary
A highly motivated and experienced Customer Service Representative, currently looking to resume my professional career after taking off to raising a family. Possessing excellent knowledge and experience of and in Contact Centre expectations and duties, as well as proficiency in multi-tasking and extensive experience liaising with a diverse range of customers. I am now fully committed to continuing my career on a Full-Time basis.
Overview
14
14
years of professional experience
Work History
Customer Care Executive
NZ Post
08.2023 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
Customer Services Representative
PBT Transport
06.2016 - 11.2019
- Inbound and Outbound Agent; responding to customer requests for information as per KPI timeframes
- Provide Track and Trace updates and data, completed dispatch tasks via multiple systems at the same time
- Communicated with customers via email as per the company policy, guidelines and as per KPI timeframes
Customer Services Representative
Fastway Couriers
03.2014 - 05.2016
- Provide track and trace, calling cards and problem freight service
- Manage a high volume of Inbound and Outbound calls quickly and efficiently
- Complaints recording and resolution
- Was recognized as employee of the month companywide
Customer Services Representative
DHL Express
02.2013 - 02.2014
- Provide excellent Customer Service
- Manage a high volume of Inbound and Outbound calls
- Provide updates for Track and Trace
- Manage a high volume of email communication
Customer Services Representative
Sony Playstation
11.2010 - 01.2013
- Provide troubleshooting for customers, using multiple sources of internal resources
- Book and complete dispatch orders to customers
- Providing support to customer via email
Skills
- High Performance
- Effective Communication Skills
- Excellent Attention to Detail
- Leadership Skills
- Willingness to Go the Extra Mile
- Problem Solving
- Reliable
Hobbies and Interests
- My kids
- Family
- Singing
- Church
- Youth
- Music
- Training and Fitness
REFERENCES
Available upon request
Timeline
Customer Care Executive
NZ Post
08.2023 - Current
Customer Services Representative
PBT Transport
06.2016 - 11.2019
Customer Services Representative
Fastway Couriers
03.2014 - 05.2016
Customer Services Representative
DHL Express
02.2013 - 02.2014
Customer Services Representative
Sony Playstation
11.2010 - 01.2013