ELEONORA BURNS
Katikati
Summary
Clinical healthcare professional equipped to lead and optimize patient care operations. Proven expertise in managing clinical staff, streamlining processes, and ensuring compliance with healthcare standards. Strong focus on fostering team collaboration and adapting to evolving needs. Skilled in performance improvement, patient relations, and staff development, ensuring reliable and impactful results.
Overview
6
6
years of professional experience
Work History
Clinical Manager
Hetherington House
02.2025 - Current
- Undertaking comprehensive and accurate nursing assessment of Residents, and plan care to achieve identified outcomes.
- Demonstrate use of suitable assessment tools and methods to provide accurate nursing assessment.
- Completes all assessments in a timely fashion, within the guidelines of the Health and Disability Service Standard.
- Oversee Registered Nurse and Enrolled Nurse documentation to ensure compliance with the required standards.
- Actively participate in care planning, involving Residents and/or any other relevant parties e.g. EPOA, NOK, understanding Residents rights to make informed decisions, review resident’s care plan reflecting evaluation and changes as required.
- Identify and contact Health Care Professionals for advice and guidance if needed.
- Work collaboratively with GP’s to achieve goals and desired outcomes for individual.
- Ensure documentation is current, accurate, timely and maintain confidentiality within a legal and ethical framework.
- Maintain clear concise, timely, accurate and current Resident records within a legal and ethical framework, co-ordinate GP visits, other visiting Healthcare professions with residents and families as required.
- Co-ordinate all care planning, 6 monthly reviews and 3 monthly medication reviews to ensure they are completed in a timely fashion.
- Provide oversight of Registered Nurse and Enrolled Nurse documentation to ensure compliance with legislation and Policies and Procedures.
- Take appropriate nursing actions in emergency situations and other situations that compromise Resident safety.
- Understand emergency procedures and lines of communication to maximise effectiveness in a crisis situation.
- Implement nurse responses, procedures and protocols for managing threats to safety within Hetherington House.
- Treaty of Waitangi - Demonstrate an understanding in health barriers and disparities that affect Māori – ensure Māori Health Policy is understood and work practice reflects Policy.
- Staff interaction and supervision Provides direction, supervision and education to Registered and Enrolled Nurses with regards to nursing practice.
- Supervise, direct and educate Caregivers with regards to residents care - accountable for directing, monitoring and evaluating nursing care that is provided by Registered and Enrolled Nurses.
- Perform staff appraisals of Registered/Enrolled Nurses and caregivers as directed by Facility Manager.
- Co-ordinate with Facility Manager an annual education programme and provide education to employees as directed.
- Establishes, maintains and concludes therapeutic interpersonal relationships, resolve problems and conflicts effectively using organisational structures and processes.
- Actively participate, in conjunction with the Facility Manager in staff disciplinary and interview processes.
- Provide relief cover for the Facility Manager in her absence - Attends Manager/Provider conferences to increase knowledge of the industry.
- Collaborates and participates with colleagues and members of the health care team to facilitate and co-ordinate care.
- Participate in quality improvement activities to monitor and improve standards of nursing Health and Safety.
- Complies with current Occupational Health & Safety (H&S) Legislation and safety on the job, work practices ensure safety for self, residents and staff.
- Maintain good public relations at all times - Provide a link between Registered and Enrolled Nurses and other professionals, such as Pharmacy, GP’s Mental Health team etc.
Clinical Manager
Oceania Group (St Johns Wood Taupo)
07.2023 - Current
- Clinical Excellence Direct and implement the agreed Oceania model of care for the facility and the care plan; Ensure that all clinical care provided to residents is based on current best practice, including the Frailty Care Guides (HSQC); Ensure that optimal care that meets professional standards and safe practice of staff is provided to residents; Ensure that every resident is assessed as soon as possible after admission and has a person-centred care plan which is updated regularly; Ensure that residents’ records are entered and maintained on e-case as per Oceania Healthcare policy; Ensure that changes in a resident’s condition, and clinical incidents, are fully assessed and documented with appropriate and timely referral to Nurse Practitioner or General Practitioner, if indicated; Ensure that communication with residents and their whanau/families is professional, regular, clear and conveys relevant and timely information about the residents’ health status.
- Leadership and Management Manage RNs (9) and HCAs (42) (direct reports), coach and mentor them and conduct regular performance appraisals; Ensure compliance throughout the facility with Oceania policies and procedures; Work collaboratively with the BCM in the recruitment of clinical staff; Responsible for ensuring that, prior to new residents being admitted, there are sufficient clinical staff available with the relevant competencies required to provide safe and quality care; Work with RNs to assist them to meet professional competence requirements for PDRP and support them to participate in Continuing Professional Development; Ensure that the facility provides effective preceptorship for RNs and HCA, including supporting RNs who are interested to undertake professional development in preceptorship; Oversee the assessment of HCAs against the requirements for their qualifications; Work actively to encourage RNs to embrace gerontology/aged care and support them in their clinical career pathway; Work with education programmes to attract nursing students and provide positive placement experiences to encourage them to select aged care as a career choice; Actively work with DHBs to attract NETP trainees and provide effective preceptorship and support; Identify deficiencies in staff skill and competency levels and take appropriate and timely actions to resolve them; Ensure appropriate skill mix and rostering of clinical staff to maximise resident care and safety and adjust roster to meet fluctuations in occupancy and acuity within Oceania guidelines; Communicate any potential risk management issues in a timely and effective manner to the Business and Care Manager and the Regional Clinical Manager; Undertake any other delegated duties and responsibilities as directed by the Business and Care Manager; Act as a role model in the areas of personal presentation, professional commitment and clinical management practices.
- Quality Systems and Audit Ensure that assessments are completed within required timeframes and that relevant records are set up and kept maintained for each resident; Identify opportunities for quality activities and improvement; Ensure all resident files are maintained to an audit ready standard with required documentation in place and meeting all contractual requirements and timeframes; Ensure education programmes are developed based on core education requirements and as required for quality improvement; Take ownership of the continuous improvement practices, building an environment that promotes resident safety, independence, quality of life and good health and enables clinical and care staff to deliver exceptional service; Effectively address any clinical issues relating to residents, and ensure that these are communicated to the resident and his/her family, primary care provider and the Business and Care Manager; Actively encourage peer support and knowledge sharing by providing education and training as required; Actively promote and support the development of a performance for results culture and continuous improvement; Manage the delivery of Oceania Healthcare’s education programme; including maintaining relevant records and ensuring staff are competent to carry out their tasks. Assist and supports the Business and Care Manager, Deputise for the Business and Care Manager in their absence; Assist the Business and Care Manager to develop plans and corrective actions to achieve and maintain facility goals; Assist the Business and Care Manager to ensures that the facility meets all reporting requirements; Establish networks and maintains effective communication across all clinical areas of the business in conjunction with the Business and Care Manager; Assist the Business and Care Manager to maintain regular communication with the local hospital, Needs Assessors, personal and families; Consider Health and Safety outcomes in all activities engaged in; Monitor usage of consumables in a cost effective way.
- HR Management Assist the Business and Care Manager to recruit and retain suitable clinical and care staff to meet staffing requirements; Supervises and directs the work, activities and performance of clinical and care staff; Ensure staff are aware of support systems and processes that are available to them.
- Health and Safety Ensure all staff are inducted at commencement of employment so that they understand their H&S responsibilities; Ensure all new staff are appropriately supervised until deemed competent in their roles; Report all work related staff injury/illness incidents requiring medical treatment to the RCM and H&S Manager as soon as possible and all Serious Harm incidents immediately; Assist the Business and Care Manager to ensure all workplace incidents and injuries are accurately recorded into the H&S reporting system on the intranet within 2 days of occurrence; Facilitate incident investigations to find root cause and record in system within 7 days; Ensure corrective actions are assigned to address deficiencies identified during incident investigations; Ensure all staff receive H&S training relevant to their positions; Assist the team in identifying and managing hazards in the workplace; Understand and support the Oceania Healthcare Injury Management Policy and Procedures; Support and encourage the safe and early return to work of injured employees; Facilitate staff meetings where H&S is discussed and drive to a culture of safety in the workplace; Formally recognise excellence in health and safety management and innovation by staff members; Have an understanding of the policies contained in the Facility’s policy manual (s).
Nurse Manager
Athenree Life Care
11.2024 - 02.2025
- Clinical Leadership: - Guiding nursing staff in best practices for patient care. This includes developing and implementing care plans tailored to individual residents' needs, ensuring that all staff are trained in these protocols. Also responsible for maintaining clinical standards and ensuring compliance with health regulations and organisational policies.
- Staff Management: - Recruitment, training, and supervision of nursing staff, conducting performance evaluations, providing mentorship, and facilitating ongoing professional development opportunities. Foster a positive work environment that encourages teamwork and collaboration among staff members.
- Quality Assurance: - Ensuring that the highest standards of care are maintained. Review patient outcomes and implement quality improvement initiatives based on these assessments. Conduct audits and surveys to gather feedback from residents and their families regarding the quality of care provided.
- Budget Management: - Financial responsibility. Collaborate with administrative staff to develop budgets, manage resources effectively, and ensure that the facility operates within its financial means. This includes monitoring expenditures related to staffing, supplies, and equipment necessary for patient care.
- Regulatory Compliance: - Have a thorough understanding of New Zealand’s health regulations, ensuring the facility complies with all relevant legislation, including those pertaining to health and safety standards. Regular training sessions to keep staff updated on changes in regulations or best practices.
- Communication: - Effective communication and liaison between nursing staff, administration, residents, and their families. Address concerns raised by residents or their families while also advocating for the needs of their staff within the broader organisational framework.
- Crisis Management: - In situations where emergencies arise—be it medical emergencies involving residents or staffing crises—respond swiftly and effectively. This involves coordinating with emergency services when necessary and ensuring that all staff are prepared to handle such situations through regular training drills.
- Community Engagement: - Engaging with the local community, representing the facility at community events, collaborating with local health services to promote awareness about aged care issues. Building relationships with external stakeholders to enhance resource availability for residents and improve overall service delivery.
Registered Nurse
Te Whatu Ora Starship & Maternity
04.2024 - 11.2024
- Registered Nurse (RN) in both paediatrics and maternity wards is multifaceted and requires a comprehensive understanding of nursing principles, clinical skills, and collaborative practices. This role required responsibilities, skills, and collaborative efforts involved in the care of neonates, post-surgical patients, and the overall management of patients within these specialised wards.
- Responsibilities in the Paediatrics Ward Patient Assessment and Evaluation: - Conduct thorough assessments of paediatric patients upon admission and throughout their stay. This includes obtaining vital signs, evaluating growth parameters, and identifying any immediate health concerns. Continuous monitoring to detect changes in a child's condition. This involves not only physical assessments but also psychological evaluations to ensure holistic care.
- Neonate Care: - In the context of neonate care, monitoring vital signs, administering medications as prescribed, and ensuring proper feeding techniques are employed. Responsible for educating parents on neonatal care practices, including safe sleeping positions, feeding schedules, and recognising signs of distress.
- Post-Surgical Care: - For paediatric patients who have undergone surgery, provide post-operative care that includes pain management, wound assessment, and monitoring for any complications. Education regarding recovery protocols is also crucial; inform parents about what to expect during the recovery phase and how to manage their child’s needs at home.
- Collaboration with Healthcare Professionals: - Effective collaboration with Clinical Nurse Specialists (CNS) tailored to individual patient needs. Work closely with paediatricians to discuss patient progress and any necessary adjustments to treatment plans.
- Responsibilities in the Maternity Ward Assessment and Evaluation: - Conduct comprehensive assessments of expectant mothers during labour and delivery. This includes monitoring maternal vital signs. Post-delivery assessments involve evaluating both mother and neonate for any complications or required interventions.
- Collaboration with Midwives: - Collaborate extensively with midwives who primarily manage labour and delivery, providing support by ensuring that all medical protocols are followed. - This collaboration extends into postnatal, assisting midwives in educating new mothers about breastfeeding techniques, newborn care practices, and recognising potential health issues.
- Pharmacological Management: - Responsible for administering medications as prescribed by obstetricians or midwives during postpartum recovery, while considering any potential interactions or contraindications.
- Patient Education: - A significant aspect of an RN's role in maternity wards involves educating new parents about infant care practices such as bathing, immunisation schedules, feeding options (breastfeeding vs formula), and recognising signs of illness in newborns. Additionally, provide guidance on maternal health post-delivery including physical recovery tips and mental health resources.
Registered Nurse
Te Whatu Ora Taupo Hospital
04.2023 - 07.2023
- Patient management according to individualized care plans.
- Perform physical assessments on elderly patients.
- Coordinate comprehensive patient care according to initial assessment.
- Make collaborative clinical decisions based on primary examinations.
- Work with MDT effective care plans developed to provide appropriate therapy and care.
- Manage documentation work right from patients first visit to discharge.
- Communicate with interdisciplinary team constantly and ensure effect patient care.
- Participate and initiate new and effective process in patient care meetings.
- Collaborate with OT and PT to ensure rehabilitation programs are set out to meet the patient’s needs.
- Pain management, medication administration oral, per IV, sub cutaneous and NG.
- Patient and family liaison.
- Attend MDT meetings to ensure the patient is making progress and identify gaps in their rehabilitation in order to adjust their current program to ensure full recovery or recovery to enable the patient to be as independent as they can.
- Use of hospital program such as Clinical portal, Evitals, Medchart & Trendcare.
Registered Nurse
Te Whatu Ora Waikato Hospital
03.2022 - 03.2023
- To provide safe, effective postnatal care for women and their babies, maintaining an accepted standard of clinical expertise that is based on current research and recommended best practice.
- Provide postnatal (normal vaginal birth and caesarean section) support to women and their families, including parenting skills education, promotion of self-care and healthy choices in conjunction with WHO Baby Friendly Hospital Initiatives (BFHI).
- To contribute to a healthy, safe and positive environment for clients, family, visitors and staff.
- To participate as an effective member of the midwifery and nursing team.
- Medication administration, cannulation and venepuncture, IV antibiotics and infusions pump administration.
- Provide daily patient assessments including fundamental checks.
- Documentation and reporting.
- Infant care, BGL blood work using POCT, Neonatal blood drawing (heel stick).
- Postpartum care, postnatal assessments.
- Educate new mothers on lactation techniques and provided guidance during the feedings when needed.
- High compassion, patience, and judgment making skills.
- Ability to teach mothers on caring for babies.
- Caring for mothers and newborns.
- Assess, plan and implement patient care.
- Collaborate with care providers and coordinate medical services.
- Post C-section care and monitoring.
Registered Nurse
Waitemata DHB (North Shore Hospital)
11.2021 - 02.2022
- To provide safe, effective postnatal care for women and their babies, maintaining an accepted standard of clinical expertise that is based on current research and recommended best practice.
- Provide postnatal support to women and their families, including parenting skills education, promotion of self-care and healthy choices in conjunction with WHO Baby Friendly Hospital Initiatives (BFHI).
- To contribute to a healthy, safe and positive environment for clients, family, visitors and staff.
- To participate as an effective member of the midwifery and nursing team.
- Medication administration, cannulation and venepuncture, IV antibiotics and infusions pump administration.
- Provide daily patient assessments including fundamental checks.
- Documentation and reporting.
- Infant care, NG feeding, I-stat BGL blood work, Neonatal blood drawing (heel stick).
- Postpartum care, postnatal assessments.
- Educate new mothers on lactation techniques and provided guidance during the feedings when needed.
- High compassion, patience, and judgment making skills.
- Ability to teach mothers on caring for babies.
- Caring for mothers and newborns.
- Assess, plan and implement patient care.
- Collaborate with care providers and coordinate medical services.
- Post C-section care and monitoring.
Registered Nurse
Waitemata DHB/North Shore Hospital
06.2020 - 05.2021
- To provide safe, effective postnatal care for women and their babies, maintaining an accepted standard of clinical expertise that is based on current research and recommended best practice.
- Provide postnatal support to women and their families, including parenting skills education, promotion of self-care and healthy choices in conjunction with WHO Baby Friendly Hospital Initiatives (BFHI).
- To contribute to a healthy, safe and positive environment for clients, family, visitors and staff.
- To participate as an effective member of the midwifery and nursing team.
- Medication administration, cannulation and venepuncture, IV antibiotics and infusions pump administration.
- Provide daily patient assessments including fundamental checks.
- Documentation and reporting.
- Infant care, NG feeding, I-stat BGL blood work, Neonatal blood drawing (heel stick).
- Postpartum care, postnatal assessments.
- Educate new mothers on lactation techniques and provided guidance during the feedings when needed.
- High compassion, patience, and judgment making skills.
- Ability to teach mothers on caring for babies.
- Caring for mothers and newborns.
- Assess, plan and implement patient care.
- Collaborate with care providers and coordinate medical services.
- Post C-section care and monitoring.
Registered nurse & 2nd to Midwife
Lakes District Health Board – Taupo
12.2020 - 05.2021
- To provide safe, effective postnatal care to women and their infants in a Primary setting.
- Due to it being a rural hospital, basic training received to be the 2nd for midwives at normal deliveries. Should births become complicated, escalate transfer to nearest hospital Rotorua.
- Pre-birth preparation of the unit and the mother-to-be. Prepare resuscitaire in case of Neonatal resuscitation. Basic NNLS training. Cannulation, venepuncture. Administration of ecbolics.
- Check and prepare transfer bag should transfer to Waikato or Rotorua be necessary. Document process. Monitor vital signs.
- Postnatal care of mother and baby. PKU tests. Lactation assistance, pain management.
- Infant care – refer to description as per Waitemata DHB role.
Registered Nurse
Waitemata DHB/North Shore Hospital
01.2020 - 06.2020
- Patient management according to individualized care plans.
- Perform physical assessments on elderly patients suffering from stroke.
- Coordinate comprehensive patient care according to initial assessment.
- Make collaborative clinical decisions based on primary examinations.
- Work with MDT effective care plans developed to provide appropriate therapy and care.
- Manage documentation work right from patients first visit to discharge.
- Communicate with interdisciplinary team constantly and ensure effect patient care.
- Participate and initiate new and effective process in patient care meetings.
- Collaborate with OT and PT to ensure rehabilitation programs are set out to meet the patient’s needs.
- Pain management, medication administration oral, per IV, sub cutaneous and NG.
- Patient and family liaison.
- Attend MDT meetings to ensure the patient is making progress and identify gaps in their rehabilitation in order to adjust their current program to ensure full recovery or recovery to enable the patient to be as independent as they can.
- Use of hospital program such as Clinical portal, Evitals, Medchart & Trendcare.
Practice Nurse
EastMed Doctors
08.2019 - 01.2020
- Reporting to and assisting two GP’s with their daily consults.
- Assess health status of individuals and families using holistic framework including but not limited to: Telephone and situation triage.
- History taking.
- Collection of data, including – Blood pressure, weight, urinalysis, lung function tests, temperature, ECGs, tympanograms, blood glucose, collection of specimens, pregnancy tests.
- Review and report results.
- Administer medications such as Vit. B12 injections, and immunisations from infant to adults.
- Provide general and specific health assessments to individuals, families and groups, with an emphasis on wellness.
- Organise and maintain call/recall systems. This may include: Immunisation, cervical/breast screening, child/adolescent health checks, well men/women health checks, chronic disease management, weight management, diabetes management, blood pressure monitoring.
- Health educations – provide ongoing health education for individuals, families and groups. Teach skills for health maintenance and prevention of accidents and illness, this may include: Immunisations, nutrition, smoking cessation, exercise, stress management, melanoma checks, asthma action plans, peak flow monitoring.
- General theatre assistance for removal of BCC and SCCs. Providing assistance to surgeon before and during surgery, providing patient post-surgery advice. Removal of stitches and providing post-operative care and monitoring.
Education
Bachelor Degree of Nursing -
01.2016
Core Advanced Life Support - undefined
01.2022
Neonatal Life Support - undefined
01.2022
Core Competency Level 3 (Aged Care) - undefined
01.2012
Montessori Teachers Diploma - undefined
01.2010
Play Therapy Level 2 - undefined
01.2010
N4 Educare - undefined
01.2009
ICAL English Second Language Teacher’s Certificate - undefined
01.2007
Skills
- Training and mentoring
- Staff supervision
- Staff scheduling
- Clinical leadership
- Staff development
- Proficient in Microsoft Word, Powerpoint, Excel, LeeCare, E-Case
Accomplishments
- Devised effective policies and protocols resulting in 98% compliance with audit requirements.
- Managed care for over 72 patients.
Languages
English
Native or Bilingual
Timeline
Clinical Manager
Hetherington House
02.2025 - Current
Nurse Manager
Athenree Life Care
11.2024 - 02.2025
Registered Nurse
Te Whatu Ora Starship & Maternity
04.2024 - 11.2024
Clinical Manager
Oceania Group (St Johns Wood Taupo)
07.2023 - Current
Registered Nurse
Te Whatu Ora Taupo Hospital
04.2023 - 07.2023
Registered Nurse
Te Whatu Ora Waikato Hospital
03.2022 - 03.2023
Registered Nurse
Waitemata DHB (North Shore Hospital)
11.2021 - 02.2022
Registered nurse & 2nd to Midwife
Lakes District Health Board – Taupo
12.2020 - 05.2021
Registered Nurse
Waitemata DHB/North Shore Hospital
06.2020 - 05.2021
Registered Nurse
Waitemata DHB/North Shore Hospital
01.2020 - 06.2020
Practice Nurse
EastMed Doctors
08.2019 - 01.2020