Eleta Foliaki
Auckland,Weymouth
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Overview
8
8
years of professional experience
Work History
Cabin Crew
Jetstar Airways
01.2023 - Current
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Used excellent customer service skills in addressing passengers' needs.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Customer Service Representative
Department Of Internal Affairs
05.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answering customers emails and doing outbound calls.
- Updated account information to maintain customer records.
Supervisor
COVID Healthline
05.2021 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Retail Sales Assistant
The Body Shop
09.2019 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Front Counter Cashier
Texas Chicken
12.2015 - 01.2017
- Handled customer complaints and concerns and escalated to direct Manager for quick resolution.
- Greeted customers and taking their order making sure that their happy with their food.
- Trained new team members on the tilt making sure that they are comfortable with cash handling and taking orders.
- Used POS system to enter orders, process payments and issue receipts.
Education
Certificate - Social Services
MIT
Manukau, NZ10.2018
Skills
- Written and Verbal Communication
- Data Entry
- Microsoft Word
- First Aid/CPR
- Verbal Communication
- Problem-Solving
- Friendly, Positive Attitude
- Good Telephone Etiquette
- Call Management
- Paperwork Processing
- Account Updating
Languages
Tonga
Native or Bilingual
English
Native or Bilingual
Timeline
Cabin Crew
Jetstar Airways
01.2023 - Current
Customer Service Representative
Department Of Internal Affairs
05.2022 - 01.2023
Supervisor
COVID Healthline
05.2021 - 04.2022
Retail Sales Assistant
The Body Shop
09.2019 - 05.2021
Front Counter Cashier
Texas Chicken
12.2015 - 01.2017
Certificate - Social Services
MIT