Eleta Foliaki
Auckland ,Weymouth
Summary
Tēnā koutou katoa and Malo e lelei!
Confidence, authenticity, respect, Kotahitanga and Manaakitanga are few of the capabilities I have to offer.
I have been fortunate to hold a number of roles that have built the customer service excellence within me, this combined with my Tongan upbringing, I strive to serve and champion the voice of others.
Overview
5
5
years of professional experience
Work History
Support Officer
Ministry Of Business, Innovation, And Employment
12.2023 - Current
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Lodging and Checking different varieties of products to ensure that it is good to move on to the immigration officer.
- Answering emails and enquiries from clients and applicant about their Visa Applications.
Cabin Crew
Jetstar
01.2023 - 11.2023
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
Customer Service Representative
Department Of Internal Affairs
05.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Supervisor
South Seas Healthcare COVID Vaccination Line.
05.2021 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Retail Assistant
The Body Shop
09.2019 - 05.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Education
Certificate - Social Services
Manukau Institute of Technology
Auckland 10.2018
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Cultural Sensitivity
- Flight Preparation
- Cleanliness and sanitation
- Passenger Interaction
- Aircraft Safety Checks
- Reliability and punctuality
- Baggage handling
Languages
Tonga
Full Professional
English
Native or Bilingual
Reference
(Available upon request.)
Timeline
Support Officer
Ministry Of Business, Innovation, And Employment
12.2023 - Current
Cabin Crew
Jetstar
01.2023 - 11.2023
Customer Service Representative
Department Of Internal Affairs
05.2022 - 01.2023
Supervisor
South Seas Healthcare COVID Vaccination Line.
05.2021 - 04.2022
Retail Assistant
The Body Shop
09.2019 - 05.2021
Certificate - Social Services
Manukau Institute of Technology
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