Elham Nawrozi
Melbourne,Dangdenong
Summary
Committed professional with experience in customer service and sales. Demonstrated ability to take initiative and effectively prioritize tasks to ensure projects are completed on time. Possesses excellent interpersonal and communication skills, which have enabled successful team collaboration.
Overview
7
7
years of professional experience
Work History
FOH Team Member
KFC
03.2022 - 10.2025
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
- Performed opening and closing duties, including store cleaning and restocking.
- Assisted in training new employees on operational procedures and customer service protocols.
Raspberry Picker
12.2018 - 01.2023
- I have been picking raspberries every summer at the raspberry café, Tai Tapu.
- I also worked in the shop, separating the fruits, and taking orders.
- Demonstrated strong teamwork skills when working with other fruit pickers.
- Assimilated competence in pruning trees, removing dead branches and performing other related tasks.
- Identified, picked and sorted fruits according to ripeness and size.
Smiggle - Just Group
03.2022 - 09.2022
- Resolved customer complaints in a timely manner.
- Assisted in store merchandising, stocking shelves and setting up displays.
- Handled cash register operations, including payments, returns and exchanges.
- Arranged store products on shelves and promotional displays.
Education
High School -
Papanui High School
11-2024
Skills
- Complex Problem-Solving
- Critical Thinking
- Team Goals
- Time Management
- Flexible schedule
- Money handling
LANGUAGE
Farsi – fluent
English – fluent
Interests
- Documenting/vlogging
- Hiking
- As a Muslim, to stay modest I love to sew
- Travelling
Timeline
FOH Team Member
KFC
03.2022 - 10.2025
Smiggle - Just Group
03.2022 - 09.2022
Raspberry Picker
12.2018 - 01.2023
High School -
Papanui High School
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