Elia Peti
Mount Albert,Auckland
Summary
I pride myself on being an honest, industrious and hard working individual who can adapt to a wide range of environments. I enjoy working with people and developing strong interpersonal skills. I work well unsupervised and thrive in a team environment. I have excellent work skills as reflected in my previous employer references.
Overview
3
3
years of professional experience
Work History
Admission Team Leader
Sea Life Kelly Tarltons
07.2023 - 01.2024
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Collaborated with other departments to ensure alignment of goals across teams.
Duty Manager
Sea Life Kelly Tarlton's Aquarium
Auckland CBD, Auckland
06.2022 - 01.2024
- Created positive work environment for employees and delivered exceptional customer service.
- Dealing with refunds, returned or damaged goods
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Delegated work to staff, setting priorities and goals.
- Hold morning meetings to make sure staff members are prepared for the day.
Commercial Host
Sea Life Kelly Tarltons Aquarium
Auckland CBD, Auckland
06.2021 - Current
- Admissions checking in tickets, make bookings, greeting and providing excellent customer service to our guest
- Front doors, duties include scanning vaccine passes, help customer with bookings and enquires
- Food and Beverage, duties include waitressing, taking orders, making coffees and cafe presentation
- Retail, duties include restocking shelves, handle customer inquires
- Identified major repair and maintenance needs and notified management of concerns
Education
Diploma in Tourism And Travel Management Level 6 - Travel And Tourism
New Zealand School of Tourism
Auckland 06.2021
Diploma in Tourism And Travel Management Level 5 - Travel And Tourism
New Zealand School of Tourism
Auckland 03.2021
Certificate in Tourism Level 4 Travel, Airline And Flight Attendant - Travel And Tourism
New Zealand School of Tourism
Auckland 12.2019
Skills
- Decision Making
- Conflict Resolution
- Management/Team Leader
- Critical Thinking
- Public Speaking
- Skilled Collaborator
Reference One
James Hedley
Sea Life Kelly Tarltons Guest Experience Team Leader
(PH) 021 890 837
james.hedley@kellytarltons.co.nz
Reference Two
Jaymie Donovan
(Ph) 021 708 522
jymednvn@gmail.com
Character Reference
Craig Evitts
Delmaine Fine Foods, Maintenance Engineer
(Ph) 021 275 7680
craigevitts@yahoo.com
Timeline
Admission Team Leader
Sea Life Kelly Tarltons
07.2023 - 01.2024
Duty Manager
Sea Life Kelly Tarlton's Aquarium
06.2022 - 01.2024
Commercial Host
Sea Life Kelly Tarltons Aquarium
06.2021 - Current
Diploma in Tourism And Travel Management Level 6 - Travel And Tourism
New Zealand School of Tourism
Diploma in Tourism And Travel Management Level 5 - Travel And Tourism
New Zealand School of Tourism
Certificate in Tourism Level 4 Travel, Airline And Flight Attendant - Travel And Tourism
New Zealand School of Tourism
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