Eliana Diaz
Hastings,HKB
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Service Delivery Agent
New Zealand Post
Hastings, Hastings
06.2012 - 10.2023
- Answered customer inquiries regarding services, products and account information.
- Monitored customer feedback to ensure satisfaction with service delivery.
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Performed administrative duties such as data entry, filing and document preparation.
- Coordinated with other departments to resolve cross-functional issues affecting service delivery performance.
- Tracked progress of projects using project management software tools.
- Assisted in training new staff members on company policies and procedures related to Service Delivery Agents' roles and responsibilities.
- Identified areas for improvement in existing systems and processes used for service delivery operations.
- Followed established guidelines when responding to customer complaints or requests for assistance.
- Adhered to all safety regulations while performing job duties.
- Documented daily activities performed within Service Delivery department.
- Analyzed trends in customer complaints related to product and service quality.
- Kept proof of delivery receipts organized, completing reports on daily shipments delivered and turning in proofs to supervisors.
- Completed standard paperwork associated with intake routing and processing, review and return processes, obtaining signatures and filing within company records.
- Participated in transportation of merchandise from storage areas to delivery truck, loading onto truck according to order ticket in preparation for delivery.
- Performed basic vehicle inspection before and after daily deliveries, checking gas and oil levels, brakes, coolant, tires and lights to confirm vehicle operating condition.
- Picked up loads of merchandise ordered from vendors and distributors for transportation back to retail or warehouse locations.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Monitored operations and reviewed records and metrics to understand company performance.
- Assessed company operations for compliance with safety standards.
Logistics Assistant
Te Mata Cheese Factory
Havelock North, Hastings
02.2008 - 02.2011
- Coordinated with vendors, carriers, and customers to manage freight costs and transit times.
- Maintained accurate records of incoming and outgoing shipments.
- Prepared documentation such as bills of lading, commercial invoices, packing lists. for customs clearance purposes.
- Ensured compliance with applicable laws and regulations regarding international trade operations.
- Communicated regularly with suppliers concerning order status updates and changes in product availability and delivery dates.
- Collaborated with internal teams to ensure smooth flow of materials within the organization's supply chain network.
- Managed stock levels within warehouses using inventory control systems.
- Resolved discrepancies between physical inventories against system data records.
- Organized storage facilities according to established guidelines.
- Managed daily inventory counts to keep system accurate.
- Received invoice payments, handled deposits and reconciled accounts.
- Oversaw return and exchange processes from customer to supplier.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Conducted regular inventory audits to ensure accuracy and integrity of stock levels.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Managed inventory levels to ensure optimal stock at all times, reducing shortages and overages.
- Strengthened integrity, developing organization systems for records, reports and agendas.
Education
High School Diploma -
Universidad Del Trabajo UTU
Montevideo-UruguaySkills
- Punctuality
- Route Planning
- Deadline Adherence
- Vehicle Maintenance
- Efficient navigation
- Energy conservation
- Business processes and procedures
- Schedule Adherence
- Handheld scanning devices
- Traffic safety
- Attention to confidentiality
- Valid Driver's License
- Delivery Management
- Time Management
- Customer Service
- Clean Driving Record
- Critical thinker
- Strong Work Ethic
- Basic programming knowledge
- Database Maintenance
- Excel formulas
- Data Entry
- Data transcription
- Office Administration
- Business Administration
Affiliations
- gym
- dancing
- art (painting)
Languages
Spanish
Full Professional
English
Professional
Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Interests
Art
Dancing
Music
Lenguajes
Work Preference
Work Type
Full TimePart TimeImportant To Me
Work-life balanceCompany CultureWork from home option4-day work weekWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Delivery Agent
New Zealand Post
06.2012 - 10.2023
Logistics Assistant
Te Mata Cheese Factory
02.2008 - 02.2011
High School Diploma -
Universidad Del Trabajo UTU
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