Elias Hillman
Whakatane
Summary
Dynamic hospitality professional with experience at Columbus cafe, excelling in exceptional customer service and time management. Proven ability to foster positive team environments and adapt under pressure, while maintaining attention to detail. Recognized for enhancing customer experiences and cultivating strong relationships, ensuring a welcoming atmosphere for all.
Overview
13
13
years of professional experience
Work History
Barista
Jessie Cheng
04.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Chef
Tom Mcguire
01.2017 - 03.2020
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
Youth Sports Coach
Nicola Ngarewa
01.2012 - 01.2015
- Supervised practices and contests, prioritizing safety for participants.
- Fostered a positive team environment with consistent communication and motivational tactics.
- Developed players'' skills through personalized training sessions for improved game results.
- Enhanced team performance by implementing effective coaching strategies and techniques.
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Exceptional customer service
- Adaptive and creative
- Hospitality service expertise
- Professional demeanor
Timeline
Barista
Jessie Cheng
04.2020 - Current
Chef
Tom Mcguire
01.2017 - 03.2020
Youth Sports Coach
Nicola Ngarewa
01.2012 - 01.2015
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