Elinor Ambalada
Auckland,CBD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Fang Restaurant - Parnell
05.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Venue Manager
Hawker & Roll - Sylvia Park
03.2020 - 04.2022
- Manage the day to day operation of Hawker & Roll - guaranteeing quality and efficiency in the
venue. - Leading crew to beating the sales targets - motivate them to earn venue incentives & spend per head targets.
- Keep an eye on the details - Be all over the annual budgets & wage costs, manage cash variances & wastage
- Prepare fair & cost-effective rosters & provide them in a timely manner to crew making sure hours are in line with their contracts.
- Look over the weekly sales & stock data, have the monthly P&L meeting with the management accountant and owner - keep looking for ways to improve.
- Accommodating to customers queries & requests - make sure customers always leave happy.
- Recruit, interview, coach, mentor and train crew on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
Duty Manager
Madam Woo - Takapuna
07.2018 - 03.2020
- Assist the Restaurant Manager and Assistant Manager with the management of shifts and oversee the service of food and drinks to all the guests.
- Focus on KPI’s as set out by management such as Spend Per Head and Wage percentage.
- Promoting up-selling and sales incentive within the team.
- Ensure the efficient management of bookings and waitlists and replying to phone, email enquiries and resolved problems with friendly and knowledgeable approach.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Food and Beverage Attendant
Hot Wok & Deli Casino Operations - SKYCITY
02.2017 - 06.2018
- Processing payments and cashiering duties.
- Observing if customers are showing any visible signs of problem gambling and intoxication that needed to be reported to the Manager.
- Communicating effectively with customers and colleagues to ensure customer satisfaction and resolve complaints.
- Serving food and non-alcoholic/alcoholic beverages responsibly and ensure a pleasant dining experience to the guests.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Server
Sheraton Iowa City Hotel
12.2014 - 12.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answering phone calls for room service and reservations.
Housekeeper
Roomba Inn & Suites
03.2013 - 06.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Percipio Collection - Cybersecurity Ethical Hacker
Learning People
Online CourseBusiness Management Level 7 - Tourism And Hospitality Management
Aspire2 International
Auckland, NZ11.2017
Bachelor of Science - Tourism And Travel Management
De La Salle University
Dasmariñas, Philippines04.2014
Skills
Organization skills
Leadership
Sales skills
Service-oriented mindset
Team building
Time management and Planning
Multi-tasking and Prioritization
Problem solving
Ability to work under pressure
Certification
Manager's Certificate
(expires 5 April 2025)
Hobbies
Pilates
Training in gym
Reading novels
Timeline
Restaurant Manager
Fang Restaurant - Parnell
05.2022 - Current
Venue Manager
Hawker & Roll - Sylvia Park
03.2020 - 04.2022
Duty Manager
Madam Woo - Takapuna
07.2018 - 03.2020
Food and Beverage Attendant
Hot Wok & Deli Casino Operations - SKYCITY
02.2017 - 06.2018
Server
Sheraton Iowa City Hotel
12.2014 - 12.2015
Housekeeper
Roomba Inn & Suites
03.2013 - 06.2013
Percipio Collection - Cybersecurity Ethical Hacker
Learning People
Business Management Level 7 - Tourism And Hospitality Management
Aspire2 International
Bachelor of Science - Tourism And Travel Management
De La Salle University
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