Elisapeta Toleafoa
Papakura
Summary
Dynamic Learning Support Assistant at Rowandale Primary School, adept at fostering a positive learning environment and enhancing student engagement through innovative extracurricular activities. Recognized for exceptional communication skills and a strong work ethic, effectively collaborating with educators and parents to boost student performance and promote digital literacy.
Learning Support Assistant dedicated to education of students and support of staff members. Skillful teaching classes unaccompanied during absence of lead teacher. Administered standardized testing to students in compliance with school board guidelines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Learning Support Assistant
Rowandale Primary School
01.2023 - Current
- Contributed to the planning and execution of extracurricular activities that enriched students'' educational experiences outside the classroom setting.
- Promoted a positive learning culture within the school community by modeling respect, empathy, and professionalism at all times.
- Communicated regularly with parents and guardians about student achievements and areas of improvement, fostering strong partnerships.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Assisted students with disabilities in completing assignments, resulting in improved academic performance.
- Supported lead teacher in lesson planning and learning activities.
- Supported the integration of technology into classroom instruction, facilitating digital literacy among students.
- Prepared materials and resources for lesson delivery, streamlining the teaching process for educators.
Customer Service Representative
Money3
06.2015 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Cash Converters
01.2013 - 04.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Receptionist Administrator
Telstra
01.2012 - 05.2013
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Education
Lakeside Lutheran College
Lyndhurst Secondary College Skills
- Collaboration and teamwork
- Classroom management
- Social skills development
- Creativity and innovation
- Teamwork
- Teamwork and collaboration
- Strong work ethic
- Collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational leadership
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Relationship building
- Flexible schedule
- Team building
- Self motivation
- Work prioritization
- Goal setting
- Professionalism
- Time management abilities
- Written communication
- Leadership training
- Problem-solving aptitude
Timeline
Learning Support Assistant
Rowandale Primary School
01.2023 - Current
Customer Service Representative
Money3
06.2015 - 12.2017
Customer Service Representative
Cash Converters
01.2013 - 04.2015
Receptionist Administrator
Telstra
01.2012 - 05.2013
Lakeside Lutheran College
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