Elise Hazel Russ
Wellington,WGN
Summary
Proactive and empathetic professional with strong communication and relationship-building skills. Excels in fast-paced environments while effectively managing multiple tasks and priorities. Committed to enhancing customer service and sales abilities, fostering positive relationships, and engaging diverse audiences.
Overview
15
15
years of professional experience
Work History
Software Advisor
JB HI-FI
01.2017 - Current
- Developed extensive product and software knowledge to confidently identify customer needs and recommend suitable solutions.
- Built and maintained long-term relationships with customers and colleagues through effective communication and exceptional customer service, enhancing customer loyalty.
- Managed inbound and outbound phone calls and emails, providing professional support and engaging customers in meaningful conversations.
- Processed customer enquiries, sales and transactions accurately while maintaining a high standard of service.
- Maintained and merchandised software department, ensuring products and information were organized and accessible, improving customer experience.
- Used CRM and SAP systems to manage customer information, process transactions and maintain accurate records.
- Demonstrated strong cash handling and transaction-processing skills with a high level of accuracy and attention to detail.
- Comfortable initiating conversations with customers and building rapport, with transferable skills suited to outbound sales and cold calling.
- Resolved customer inquiries related to software products and features.
Waitress and Kitchen Hand
Little Café, Co-Ed Café and All About Catering
01.2016 - 12.2017
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service in fast-paced café environment.
- Served food and beverages promptly to enhance guest satisfaction.
- Took orders accurately and communicated them to kitchen staff.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer complaints professionally and promptly.
Childcare Provider
Little Footprints Care and Education Centre
01.2012 - 12.2015
- Maintained accurate schedules and records for children, ensuring smooth daily operations and enhancing overall organization.
- Engaged professionally with parents, caregivers, and children, fostering strong relationships and open communication.
- Listened to individual needs, clarified information, and addressed questions or concerns with friendliness and professionalism.
- Built trust and long-lasting relationships through regular communication, reliability and a customer-focused approach.
- Adapted communication styles to suit different individuals, helping to create positive and productive interactions.
Education
Introduction to Interior Design -
Cengage Education
ABEKA -
Australian recognised Home School
Year 1 -
Yarra Valley Grammar School
MelbourneSkills
- CRM management
- Customer relationship management
- Proficient in Microsoft Office Suite
- Attention to detail
- Time management
- Work under pressure
- Independent work
- Active listening skills
- Attention to detail
Personal Information
Date of Birth: 08/11/92
Address: 12 Cornwall Street, Central Hutt
Volunteer Experience
Date of Birth: 08/11/92
Hobbies and Interests
Date of Birth: 08/11/92
Timeline
Software Advisor
JB HI-FI
01.2017 - Current
Waitress and Kitchen Hand
Little Café, Co-Ed Café and All About Catering
01.2016 - 12.2017
Childcare Provider
Little Footprints Care and Education Centre
01.2012 - 12.2015
Introduction to Interior Design -
Cengage Education
ABEKA -
Australian recognised Home School
Year 1 -
Yarra Valley Grammar School