Elise Thompson

Worked in a team of 3 - 4 people, Four days a week, mowing between 5 and 20 lawns per day depending on weather conditions and seasons. On average we would complete about 15 lawns per day.

I would work with a push mower, weed eater, edger and sometimes a trimmer if we were pruning trees, shrubs or bushes.

• Identified and removed invasive plants and noxious weeds for garden aesthetics.
• Planted and maintained healthy garden beds.
• Used shears, pruners, trimmers and chainsaws to prune and trim hedges shrubs and trees
• Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
• Contributed to a safe working environment by adhering to safety protocols and maintaining well-organized workspaces.
• Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
• Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
• Effective and prompt communication between both clients, and the manager of the business I contracted to. Usually in regards to concerns brought to me by clients.

• Customer service skills.
• Cash up at the end of the day. Printing off the end of day eftpos receipt. Counting the money in the till and taking out the float ready for the next day. Printing off the daily takings sheet from the till. Adding the eftpos and cash sales together to make sure the total matches the daily takings recorded on the till tape.
• Prepare the cash sales for banking in a bank bag and place in the 'safe' for security until it can be banked (usually the next day).
• Record the daily takings into an excel spreadsheet and add it to a Google drive file for the manager and business administrator to view.
• Put the float in the till before opening the store for the day.
• Worked with team members to create visually appealing merchandise displays, attracting customer attention and driving sales.
• Mentored new employees and volunteers, ensuring a smooth transition into their role, and promoting a positive and encouraging work environment
• Optimized store layout for better customer flow, enhancing the overall shopping experience, leading to an increase in sales.
• Sorted through donations.
• Ensured compliance with all company policies, procedures, safety regulations, resulting in an organized retail environment.
• Resolved customer complaints professionally, maintaining high levels of satisfaction and loyalty.
• Developed strong rapport with customers by understanding their needs and preferences.
• Boosted employee morale through regular recognition of achievements, fostering a motivated workforce
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Maintained confidentiality of information regarding clients and company.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Maintained visitor log for entering and leaving facility for security purposes.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professional