Elisha Nand
Lower Hutt,WGN
Summary
Creative professional with track record in customer-focused environments, looking to transition into new field. Developed strong analytical and problem-solving skills through experience in user experience strategies and client interactions. Focused on leveraging insights and fostering collaboration to drive meaningful results in any new role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Experience Consultant
Fisher Funds Management Limited
09.2022 - 03.2025
- Engaged with KiwiSaver members and existing investment clients regarding their accounts via inbound phone calls and emails. Queries ranged from account or performance queries to assisting and advising processes regarding withdrawals.
- Helped maintain clients records and ensured they were up to date.
- Endeavoured to help resolve client's issues or queries promptly by ensuring the correct policies and procedures were adhered to or suggested improvements where necessary.
- Delivered outstanding, consistent and friendly service to all clients that dealt with Fisher Funds Investments to ensure they had a positive experience with the company.
- Helped ensure clients needs were met appropriately with care, and ensured any suitable product or resolution was implemented or communicated to each client.
- Communicated clearly regarding client accounts about different processes and products that needed to be followed.
- Kept up to date with all relevant policies and compliance laws in order to help meet company's obligations(AML policy and Privacy Act 1993).
- Continued to encourage self development in the role, by studying an accounting paper and monitor market updates.
- Completed required work modules on time in order to keep up with requirements for the role.
- Actively participated in team discussions regarding any client problems or concerns that needed to be addressed.
- Participated in encouraging a healthy and accepting workspace.
- Adhered to regular KPI's that needed to be met and took on any feedback/coaching, that helped me improve.
- Openly provided feedback to manager and peers regarding the role to help encourage team engagement.
Customer Service Representative
Greater Wellington Regional Council
08.2018 - 09.2022
- Answering inbound calls, email and social media queries on behalf of Metlink and Greater Wellington Regional Council. The queries ranged from Public Transport, Total Mobility and environmental issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while answering customer queries
- Resolved customer complaints with empathy and ensured, they were logged correctly.
- Handled escalated calls efficiently, ensuring resolutions were met for the customer and the company.
Customer Service Specialist
Inland Revenue Department
02.2015 - 05.2017
- Answering inbound phone calls in a professional and friendly manner regarding different tax queries for income, general business tax and working for families tax credits.
Customer Service Consultant
ANZ Bank
06.2011 - 01.2014
- Assisted clients with the existing accounts and any queries they had.
- Helped assist with cash, EFTPOS and cheque withdrawals or deposits.
- Completed international bank transfer transactions, issued bank cheques and international travel cards when requested.
- Followed up any customer requests or complaints in a timely manner.
- Helped promote different products to existing and new customers and communicated the benefits to ensure the best service was delivered.
Certification
- [State] Driver's License
- Google IT Support Professional Certificate
Timeline
Client Experience Consultant
Fisher Funds Management Limited
09.2022 - 03.2025
Customer Service Representative
Greater Wellington Regional Council
08.2018 - 09.2022
Customer Service Specialist
Inland Revenue Department
02.2015 - 05.2017
Customer Service Consultant
ANZ Bank
06.2011 - 01.2014
- [State] Driver's License
- Google IT Support Professional Certificate
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